Job Summary: The Collection Agent retrieves internet equipment and negotiates with customers to restore services, renegotiate debts, and retain the customer base, thereby reducing delinquency. Key Highlights: 1. Freedom to negotiate to recover customers 2. Helps reduce delinquency and increase customer loyalty 3. Strategically engages in customer recovery The Collection Agent is responsible for retrieving internet equipment from customers' residences when service is discontinued or when customers become delinquent. In addition to equipment collection, the agent strategically engages with customers, exercising negotiation freedom to recover customers, renegotiate debts, and reinstate contractual relationships—directly contributing to reduced delinquency and improved customer retention. * Equipment collection visits * Recovery of customers with canceled contracts * Transfer of equipment to the warehouse * Operational department support
João Silva
Indeed · HR
João Silva
Indeed · HR
