Administrative Assistant - Junior

Description

Job Summary: Provide administrative support for Salvatore Pet, ensuring organization, agility, and excellence in communication with pet guardians and internal processes. Key Highlights: 1. Humanized and empathetic support for pet guardians 2. Rigorous organization of system processes and tickets 3. Clear, welcoming, and professional communication **Job Objective** Provide administrative support for Salvatore Pet, ensuring **organization, agility, and excellence in communication with pet guardians**, from the initial contact through service completion (consultations, pet reception, preservation, cremation, and general guidance). The role requires sensitivity, clarity, and a professional demeanor during emotionally delicate moments. **Guarantee excellence in support for pet guardians**, rigorous organization of processes, and constant updating of **system tickets**, ensuring each service is delivered with care, precision, and respect. **Desired Behavioral Profile** * Organization and attention to detail * Proactivity and initiative in daily tasks * Strong verbal and written communication skills * Empathy and sensitivity when interacting with pet guardians during delicate moments * Professional and welcoming demeanor * Responsibility and sense of priority * Ability to work under pressure while maintaining composure * Proficiency in following protocols and standard operating procedures (SOPs) * Clear, welcoming, and professional communication * Ability to explain technical processes in an educational and gentle manner * Emotional balance during sensitive conversations * Organization and responsibility to meet deadlines (e.g., respond within 72 hours) * Calm and patient demeanor, even with anxious clients * Strong writing skills, producing standardized and grammatically correct messages * Proactivity in flagging potential issues before they escalate into complaints * Discretion and respect for client information **Core Responsibilities** * Deliver humanized support to pet guardians via platform (Suri), WhatsApp, phone, and in-person, adhering to the brand’s welcoming standards. * Manage scheduling, confirmations, and internal tracking, maintaining clear and up-to-date records. * Guide pet guardians through the full process, including: pet arrival, preservation, timelines, cremation, and pickup. * Address inquiries with empathy, using simple, sensitive, and respectful language. * Maintain active follow-up with clients within established timeframes. * Compose written messages with clarity, organization, and appropriate emotional tone. * Record information in the system, ensure traceability, and update supervision as needed. * Coordinate with internal operations teams to align schedules, procedures, and pending items. * Rigorous organization of processes and constant updating of **system tickets.**