**Shaping the future starts now—and you can be part of this journey.** We are Grupo Equatorial, Brazil’s first multiservice company, operating across energy distribution, renewable energy generation and commercialization, sanitation, telecommunications, and services. Present in multiple regions across the country, we impact millions of people every day through solutions that drive development and generate positive social impact. With a trajectory defined by expansion transforming into opportunity, we continue growing responsibly—creating space for new ideas, cultures, and perspectives—committed to the constant evolution of people and businesses. For us, challenges are opportunities for growth, and collaborative work takes us further. If you seek to advance your career and contribute to a team that values diverse backgrounds and believes in each person’s potential, this is where you belong. We are seeking a talent for the position of NOC TECHNICIAN **Let’s transform collaboration into results—together?** Ensure availability, performance, and continuity of network and infrastructure services monitored by the NOC, providing technical support to customers, analyzing and handling alarms, performing preliminary diagnostics, resolving faults, and appropriately escalating incidents—ensuring SLA compliance and operational excellence. **Responsibilities and duties** **In this role, you will work at the Equatorial Telecom unit in São Luís/MA** and will be responsible for: Check out some of the challenges you’ll face daily: Support customers via phone, WhatsApp, email, and Telegram, registering and tracking requests. Monitor environments using tools such as Zabbix and Grafana, performing alarm analysis, qualification, and classification. Perform preliminary incident analysis according to runbooks, playbooks, and POPs. Remotely access network devices (routers, switches, firewalls, etc.) via SSH, Fortigate console, and other specific tools. Execute scripts for information collection, testing, and corrections. Use ticketing systems such as ServiceNow and Elleven (Voalle) to register, update, close, and query incidents. Fix configuration failures, restore services, and validate applied solutions per operational procedures. Thoroughly document all technical actions performed in tickets. Update and maintain recognition data and incident handling details in Zabbix. Use spreadsheets for backlog control, data extraction and analysis, log generation, and operational reporting. Maintain clear, continuous communication with customers, internal teams, and suppliers regarding incident status. Initiate and monitor tickets with telecom vendors, carriers, and field teams. Escalate high-complexity incidents to Level 1 or Level 2, providing full diagnostics, evidence, and history of executed actions. Participate in post-incident reviews (RCA / RFO), contributing technical insights and preventive suggestions. Conduct structured shift handovers to ensure operational continuity. **Requirements and qualifications** For this opportunity, we expect the following from you: **Experience in:** Zabbix (alarm analysis, qualification, and handling) Ticketing systems (ServiceNow, Elleven, or similar) Runbook / Playbook execution Detailed technical logging in tickets SLA management and incident prioritization Connectivity troubleshooting Clear communication with customers and vendors TCP/IP | VPN | SW | FW | OLT | ONU | LINUX | Windows | **Additional information** **Why apply:** By joining Grupo Equatorial, you become part of a growing company with a culture that values continuous development, talent diversity, and commitment to the future. Here, purpose and results go hand in hand. **We offer benefits designed to support your journey:** Care Health and dental plan with co-payment for you and your family (direct dependents); Life insurance protecting your present and future; Childcare allowance / Babysitter allowance per ACT guidelines; PCD allowance per ACT guidelines; Food Meal voucher to recharge your energy. Mobility Transportation allowance for safe commuting; On-site parking when required. Well-being Wellhub (formerly Gympass); Recognizing collective effort Profit-sharing program; Universidade Saber A learning platform featuring curated learning paths, content, and training programs to accelerate each talent’s professional development. **Join Grupo Equatorial—built by people who shape the future!** Being part of Grupo Equatorial means **believing in the power of multipossibilities.** And why do we think this way? Because our story began in energy distribution—and today, **we are Brazil’s first multiservice company in the sector!** We positively impact **over 14 million Brazilians**, continuing to grow with a clear purpose: transforming the future every day through solutions that create positive impact in people’s lives. These are distinct businesses, realities, and career paths—enabling every talent to find their own way to grow, collaborate, and make a difference. Our strength lies in people—and in the impact they generate when given space to be who they truly are. **Now it’s your turn to join this movement!**
João Silva
Indeed · HR
João Silva
Indeed · HR
