Job Summary: Responsible for organizing, distributing, and tracking service orders, ensuring that requirements are met within deadlines and quality standards, acting as the liaison between the client and the field technical team. Key Highlights: 1. Field technical team management and their requirements 2. Coordination between the client and the operations team 3. Monitoring and adjustment of schedules and activities Responsible for organizing, distributing, and tracking the field technical team's service orders. Acts as the liaison between the client and the operations team, ensuring that requirements are met within deadlines and quality standards. Perform control and monitoring of operational activities, ensuring proper registration, prioritization, and progress of requirements; Manage technical quotas and schedules, ensuring balanced distribution of tasks and adherence to deadlines; Proactively contact clients to validate service execution, align pending items, confirm service appointments, and schedule operational technical visits and collection visits, ensuring clarity and courtesy in communication; Support the technical team with necessary information, updates, and guidance to ensure smooth task execution; Negotiation skills for re-engaging clients after cancellation; Monitor and flag potential deviations, risks, and the need for adjustments to schedules or activities.
João Silva
Indeed · HR
João Silva
Indeed · HR
