Job Summary: Responsible for organizing, distributing, and monitoring service orders for the field technical team, acting as the liaison between customers and the operations team. Key Highlights: 1. Technical schedule management and task distribution 2. Proactive customer contact for validation and scheduling 3. Supporting the technical team with information and guidance Responsible for organizing, distributing, and monitoring service orders for the field technical team. Acts as the liaison between customers and the operations team, ensuring that requests are fulfilled within deadlines and quality standards. Perform control and monitoring of operational activities, ensuring proper recording, prioritization, and progress of requests; Manage quotas and the technical schedule, ensuring balanced task distribution and adherence to deadlines; Conduct proactive customer contact to validate service execution, align pending items, confirm service appointments, and schedule operational technical visits and collection visits, ensuring clear and courteous communication; Support the technical team with necessary information, updates, and guidance to ensure smooth activity execution; Skills in negotiating customer re-engagement after cancellation; Monitor and flag potential deviations, risks, and the need for adjustments to the schedule or activities.
João Silva
Indeed · HR
João Silva
Indeed · HR
