Technical Support Assistant - NOC

Description

Job Summary: A professional responsible for monitoring, diagnosing, and resolving faults in network, hardware, and software systems, as well as providing user support and guidance. Key Highlights: 1. Network, hardware, and software monitoring and diagnostics 2. User support and guidance 3. Preventive and corrective system maintenance · Monitor network resources, data input/output resources, database systems, and application availability and functionality; · Monitor error logs, CPU usage, and notify infrastructure issues; · Start/stop systems and applications; · Configure/reconfigure hardware; · Perform hardware diagnostics and inspection; · Replace supplies in equipment; · Perform communication network diagnostics; · Diagnose hardware and software failures; · Resolve hardware and software failures; · Request and perform preventive and/or corrective maintenance on hardware and/or software; · Properly use Personal Protective Equipment (PPE) and report any damage or defects to the responsible department; · Ensure standby equipment functionality; · Activate standby equipment; · Install software and/or operating systems; · Configure software and/or operating systems; · Format equipment; serve customers/users; · Guide customers/users on hardware and/or software usage; · Manage open tickets; · Handle support requests; · Transfer, repair, and recover files, programs, and reports; · Manage incidents and problems; · Diagnose ticket resolution; · Configure customer/user accounts; · Log ticket actions. Requirements: * Currently pursuing a bachelor’s degree in Computer Networks, Information Systems, Computer Science, or related field. * Basic knowledge of TCP/IP networks, Wi-Fi networks, computer assembly and maintenance. * Microsoft Office Suite (Advanced level). Desirable Qualifications: * Bachelor’s degree in Computer Networks, Information Systems, Computer Science, or related field. * Knowledge of telecommunications and networking systems. * Basic Mikrotik certification or equivalent. Employment Type: Full-time, Permanent CLT Compensation: R$1\.787,30 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Life insurance * Meal allowance * Transportation allowance Work Location: On-site