POST-SALES

Description

Job Summary: Customer Service and Sales Executive for Claro Empresas, responsible for client relationship management, incremental and renewal sales, and ensuring high-quality customer service. Key Highlights: 1. Frequent support and relationship management with corporate clients (PJ) 2. Focus on commercial targets and maintenance of the corporate client portfolio 3. Opportunity for professional growth Customer Service and Sales Executive \- Claro Empresas DESCRIPTION RESPONSIBILITIES Provide support and maintain frequent relationships with clients Conduct incremental and contract renewal sales with a focus on commercial targets Ensure service quality and maintenance of the corporate client (PJ) portfolio Monitor churn, pre-churn, and port-out activities, and open service protocols REQUIREMENTS Completed high school education (verified) Intermediate computer literacy Proven experience in customer service PROFILE Agility in customer service and negotiations Strong verbal and written communication skills Ability to achieve targets and handle performance accountability Ability to manage challenging situations Focus on empathetic and ethical customer service Familiarity with technology and telecommunications **Desirable:** Personal vehicle BENEFITS Salary Transportation allowance or commuter subsidy Meal allowance Corporate SIM card for unlimited calls Performance-based incentives and bonuses Opportunity for professional growth Health and dental insurance (optional) **ADDITIONAL INFORMATION:** **Employment type:** CLT **Work location:** SÃO LUIS/MA **Work modality:** In-person ABOUT THE COMPANY We are part of one of the world's largest telecommunications groups, dedicated to delivering the best telephony experience to its customers — Claro. Operating across multiple channels — SMEs, retail stores, and authorized agents (PAP) — our mission is to bring Claro’s full universe of possibilities to our customers through excellence in service. We believe diversity complements and strengthens us; therefore, we seek individuals from all backgrounds to join our successful team! We look for resilient, creative, adaptable, curious, and motivated people ready to tackle diverse challenges in a learning-oriented, collaborative, respectful, and inclusive environment — where our people enjoy autonomy and empowerment to make decisions. Join DIN SERVICES Group! Authorized Agent for Claro. Authorized Claro Agent since 2016\. ⭐️ Among the top 5 Claro Authorized Agents in Brazil #1 SME/NO Channel Partner ️\#grupodeeliteclaro