CUSTOMER SERVICE ANALYST

Description

Job Summary: Customer Service Analyst to provide support, analyze demands, and assist departmental routines, ensuring quality and alignment with Opus Culture. Key Highlights: 1. Serve and support customers by clarifying doubts and registering requests 2. Contribute to the organization of departmental processes and administrative routines 3. Act in accordance with Opus Culture and guidelines on ethics and quality We are seeking a **Customer Service Analyst** to support customers, analyze demands, and assist departmental routines, ensuring service quality, information organization, and alignment with Opus culture and standards. **Key Responsibilities** * Serve and support customers by clarifying doubts and registering requests; * Analyze and organize information and demands from the customer service area; * Maintain updated records, registrations, and files; * Support managers and internal departments with information to aid decision-making; * Contribute to the organization of departmental processes and administrative routines; * Act in accordance with **Opus Culture** and guidelines on ethics, compliance, quality, safety, health, and environment; * Perform related activities as directed by leadership. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in **Business Administration, Commercial Management, or related fields**; * Minimum of **1 year** of experience in customer service; * Knowledge of communication techniques, customer service, and problem resolution; * Strong negotiation, organizational, and information analysis skills; * Excellent interpersonal communication skills and customer focus; * Proactive, collaborative, and results-oriented profile.