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You will ensure everything runs flawlessly—from customer service to inventory—leaving our customers thoroughly satisfied.\n\n **Responsibilities and Duties** **RESPONSIBILITIES AND DUTIES**\n\n **To step onto the field in this role, you must:**\n\n \n\n* Bring that special talent to the store and keep it always ready for our customers—in apparel and accessories.\n* Be agile and dynamic, working across various store departments.\n\n **Requirements and Qualifications** **REQUIREMENTS AND QUALIFICATIONS**\n\n \n\n**To play beautifully, you need to have:**\n\n \n\n* Completed high school education\n* Strong communication skills\n* Willingness to learn and ambition to grow.\n\n **Additional Information** **ABOUT CENTAURO**\n\n \n\nCentauro is the largest sporting goods company in Latin America. Our greatest mission is to mobilize people and transform lives through sport. 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Send us your resume!\n\n **This and all other job openings are available for People with Disabilities (PcD)**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Achieve customer retention and service quality targets;\n* Receive and welcome customers;\n* Assess B2C customers’ needs and offer the most suitable value proposition;\n* Demonstrate to customers that a solution is always available;\n* Build relationships and deliver an exceptional experience in every customer interaction;\n* Retain and retain customers;\n* Guide customers on product and service usage;\n* Inform customers about rules and contractual terms related to products and services;\n* Provide after-sales support;\n* Prospect and qualify commercial opportunities;\n* Negotiate and close sales;\n* Submit periodic reports detailing executed activities, upcoming tasks, and results obtained from the sales funnel;\n* Manage and update CRM and ERP systems;\n* Monitor cash movements and perform daily cash reconciliation;\n* May occasionally be assigned additional responsibilities related to campaigns, projects, or products;\n* Generate and verify sales quality control reports;\n* Submit periodic reports detailing executed activities, upcoming tasks, and results obtained from the sales funnel;\n* Assess B2C and B2B customers’ needs and offer the most suitable value proposition;\n* Identify, conduct, and lead departmental training sessions;\n* Jointly plan monthly sales and retention actions with your supervisor;\n* Support leadership in guiding and mentoring the consultant team.\n\n \n\n**Requirements and Qualifications** **Skills:**\n\n\nMicrosoft Office Suite;\n\n\nSales experience;\n\n\nCustomer service techniques;\n\n\nFamiliarity with sales goals and performance indicators;\n\n\nTechnical knowledge in telecommunications. \n\n\n\n \n\n**Education:**\n\n\nCompleted high school or completed or ongoing undergraduate degree in Business Administration or related fields.\n\n **Additional Information** **Work Schedule:** Monday to Friday, 8:00 AM–11:00 AM and 12:30 PM–5:30 PM; Saturday, 8:00 AM–12:00 PM\n\n \n\nOpportunity for on-site work in Cocal do Sul/SC.\n\n### **Benefits for Our Employees**\n\n \n\nHealth Insurance; Dental Plan; Pharmacy Network; Life Insurance; Transportation Allowance; Meal Voucher; Education Assistance; Complimentary Internet; School Supplies Assistance; Maternity Assistance; Profit-Sharing Program (PPR); Five-Year Service Award; Psychological Support; Daycare Assistance; Assistance for Children with Disabilities; Birthday Gift; Uniforms and Equipment; Partnership Programs; Service Discounts; Unifique\n\n \n\nSince 1997, we have placed customers at the center of everything we do, delivering telecommunications solutions for homes, businesses, and government entities. We embrace innovation and combine cutting-edge technology with personalized service—making all the difference.\n\n \n\nWe were founded in Timbó, Santa Catarina, and have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná, consistently maintaining excellence in service and transparent, honest relationships.\n\n \n\nIn 2021, we won the 5G auction and assumed the mission of deploying this innovative technology across 670 municipalities with up to 30,000 inhabitants by the end of 2029. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named “Best Broadband Operator in Southern Brazil” for six consecutive years!\n\n \n\nWe develop solutions for people’s future and generate growth opportunities for those who make things happen—all through strong collaboration and appreciation for high performance. Here, you won’t just participate—you’ll co-create the future! Join us!\n\n\nUnifique—simplifying people’s lives since 1997!\n\n **All our job opportunities are open to People with Disabilities**\n\n \n\n \n\n \n\n### **Benefits for Our Employees**\n\n \n\nHealth Insurance; Dental Plan; Pharmacy Network; Life Insurance; Transportation Allowance; Meal Voucher; Education Assistance; Complimentary Internet; School Supplies Assistance; Maternity Assistance; PPR—Profit-Sharing Program; Five-Year Service Award; Psychological Support; Daycare Assistance; Assistance for Children with Disabilities; Birthday Gift; Uniforms and Equipment; Partnership Programs; Service Discounts; Unifique","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766584254000","seoName":"customer-relationship-consultant-i-cocal-do-sul","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-morro-da-fumaca/cate-retail-assistants/customer-relationship-consultant-i-cocal-do-sul-6484278451264112/","localIds":"1846","cateId":null,"tid":null,"logParams":{"tid":"246b85eb-a8f5-4b9d-8700-a82cb8051b79","sid":"51a123ac-d8a5-48d8-8286-1252bb348377"},"attrParams":{"summary":null,"highLight":["Attending to and retaining B2C and B2B customers","Negotiating and closing sales","Managing CRM and ERP"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cocal do Sul,Santa Catarina","unit":null}]},"addDate":1766584254004,"categoryName":"Retail Assistants","postCode":null,"secondCateCode":"retail-consumer-products","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4357,4361","location":"R. João Pessoa, 24 - Centro, Criciúma - SC, 88801-530, Brazil","infoId":"6484277850253012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Store Manager – Criciúma","content":"**Job Description**\n\nThe Store Manager is responsible for planning, organizing, and overseeing the store’s administrative and sales routines and processes. Manages teams of sales consultants and sales assistants, as well as performance indicators, to achieve organizational objectives.\n\nWe seek a committed, determined professional who pursues professional development, focuses on results, and embraces challenges.\n\nIf this describes you, join our team!\n\n**Responsibilities and Duties**\n\nEnsure daily achievement of established sales targets and operational results.\n\nEnsure daily quality in store operational processes by aligning and updating all procedures with the entire team.\n\nMaintain daily store organization and appearance, adhering to the standardized layout process and ensuring team members do likewise with commitment.\n\nControl and manage inventory and cash inflow/outflow activities in coordination with the sales assistant.\n\nIdentify improved sales opportunities through market research.\n\nPeriodically—and as needed—carry out administrative and HR-related tasks, such as job postings, vacation scheduling, timekeeping control, medical certificates, disciplinary warnings, contract terminations, among others.\n\nLead and evaluate the store team daily, ensuring engagement with established work processes.\n\nDevelop the team through performance evaluations and frequent feedback.\n\nPeriodically—and as needed—conduct various trainings for the store team: operational, administrative, and sales campaign trainings.\n\nEnsure high-quality execution of assigned processes by pursuing relevant training and personal and professional development. Acquire in-depth technical knowledge of the brand’s products and services, as well as team management expertise, to effectively manage both processes and people.\n\nReceive daily customer feedback regarding service quality, product quality, and overall experience. Manage customer satisfaction indicators.\n\n**Requirements and Qualifications**\n\nFor this position, you must have:\n\nA completed bachelor’s degree;\n\nKnowledge of sales techniques, leadership, and team management;\n\nIntermediate-level Microsoft Office proficiency;\n\nDigital literacy: ability to operate computers, smartphones, tablets, and other digital devices;\n\nPrior experience in retail or telecommunications management.\n\nDesirable qualifications include:\n\nExperience managing sales teams: ability to engage team members, monitor results, provide feedback, and develop personnel;\n\nExperience with store administrative routines: inventory, cash handling, HR processes, and KPI tracking;\n\nStrategic vision and results orientation: ability to analyze market trends, identify opportunities, and translate metrics into actionable growth plans.\n\nAdditional Information\n\n**Benefits:**\n\nMedical assistance reimbursement;\n\nMeal allowance – Flash Benefits;\n\nUniversity tuition partnership (for employee and dependents);\n\nPharmacy discount program;\n\nDental plan;\n\nLife insurance;\n\nAlbert Einstein Telemedicine;\n\nSESC partnership: provides access to leisure, cultural, sports, health, and educational activities at affordable prices. 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