APPRENTICE - ADMINISTRATIVE ASSISTANT

Description

Job Summary: We are seeking a talent with an open mind and continuous development mindset to support our IT team by solving problems and contributing fresh ideas to make families happy. Key Highlights: 1. Making families happy is the company's purpose 2. Serving people with passion in an environment that encourages new ideas 3. Working with an open mind and a heart full of collaboration **Favorable winds have brought your talent to us...** We are Aviva, a company built by people and for people. We own Rio Quente Resorts, Costa do Sauípe, and Hot Park — major tourist destinations in Brazil. Our purpose is to make families happy. We offer more than just accommodation; we deliver unique leisure and total entertainment experiences that will remain in everyone’s memory for life. At Aviva, we serve people with passion, which is why we continuously seek talents who are constantly developing, possess an open mind, overcome obstacles, and contribute innovative ideas. **Responsibilities and Duties** * Conduct initial user contact via WhatsApp, collecting information about reported issues. * Perform basic installation and configuration of printers and peripherals (mice, keyboards, monitors). * Support email account, intranet, and Teams configuration. * Accurately open, classify, and categorize tickets in the system, ensuring all details are properly documented. * Assist users with questions and information. * Support the team in updating computers (Windows), installing drivers, and organizing the IT equipment inventory. * **I**dentify issues beyond basic knowledge and correctly escalate them to Level 2 or Level 3 Analysts. * Help create and update simple step-by-step tutorials for end users. **Requirements and Qualifications** * Currently enrolled in a Technical or Higher Education program in Systems Analysis, Computer Science, Computer Networks, or IT. **Additional Information** **Some of Our Benefits:** * Market-competitive salary * Health Insurance Plan * Dental Insurance Plan * Life Insurance * Semi-annual and Annual Profit Sharing Program (PPR) * Wellhub * Immunization Campaigns * Conexa Viva Psychology * On-site cafeteria * Childcare Assistance / Daycare Reimbursement * Access to Hot Park * PCD Assistance * Wedding Bonus * Length-of-Service Award * Partnerships (Fit Energia / Universities / Diniz Optics) **We are AVIVA, a company built by people and for people** Since becoming **AVIVA** in 2018, we understand that entertainment brings people fun, joy, personal satisfaction, and good spirits. We refer to our employees as **associated people**, because they share our **purpose of making families happy**, extending this commitment to their own families as well as to our customers. Expect nothing less than **Total Entertainment**! To us, this means working with an open mind and a heart full of collaboration. Fun and joy stem from our inclusive culture — built by empathetic people dedicated to serving in an environment that encourages new ideas, boldness, and innovation. Our priority focus on making families happy earns us the title of **specialists and multipliers of joy**, grounded in the vision that we must transport people from everyday reality into fantastic experiences through our unique service approach. It is also a way to live life “more Aviva”, facing daily challenges lightly while remaining **focused on delivering high performance, sharing knowledge, developing new skills, and finding solutions.** More than a promise to customers, it is equally important that all our associated people experience this and grow with us.