If you are a proactive, organized person who loves working with analysis and optimization of administrative processes, we have an opportunity for you! If you identify yourself with the position and want to be part of a motivated team in constant evolution, apply now! **Responsibilities and duties** **The challenges you will face:** * Provide **clarifications** regarding questions about coverages, limits, and deadlines; * Guide and direct the insurer on **pre-authorization requests for reimbursement** and **reimbursement timeframes**; * Work with clients on any **payment omissions** of invoices and consequent **suspension of service**, reported by the provider, Itsseg finance department, or other channel; * **Monitor payments**, settlement of invoices, and **unblocking of services** (when applicable); * Request **extensions of due dates** when the invoice has been sent within the agreed timeframe; * **Direct** internal operational teams regarding requests for **duplicate copies of invoices** and **cards**; * **Send checklist of documents** required by the insurer to proceed with medical-hospital reimbursement or reimbursement of the insured amount under group life insurance benefits; * **Notify** clients and/or **follow up** on outstanding document requirements identified or requested by providers during reimbursement, transfers, and life insurance claims; * **Guide** on procedures in cases of **funeral assistance** and **travel assistance**; * Respond to requests received via e\-mail within a maximum of **24 business hours** after receipt; * **Record** all **service interactions** performed in the Itsseg operational module; * **Immediately inform** the **supervision team** about any **incidents** or relevant information observed during customer service; **Requirements and qualifications** **It would be important for you to have:** * Proficiency in Office suite (Word, intermediate Excel, and PowerPoint); **Desirable:** knowledge of operational routines related to benefits: * **Essential:** knowledge of operational routines related to benefits; * Pursuing a higher education degree **Additional information** **Benefits** * Medical insurance; * Dental insurance; * Meal voucher or food voucher; * Transportation allowance; * Life insurance; * Profit and results sharing; **Beyond These Benefits, We Offer** * Excellent work environment, light, welcoming and dynamic atmosphere; * Day off on your birthday; * Pharmacy card; * Benefits club (various partnerships with exclusive discounts); * Partnership with Sesc; * Discounts on our products (insurance); * Discounts on movie tickets; * Total Pass (gym partnership); * Auster \- Strengthening emotional balance; **Working hours: 9:00 AM to 6:00 PM** **Work location: Incompany** We are a global fintech that **brings together people and technology to offer personalized solutions** in insurance, reinsurance, benefits, cybersecurity, and other areas. In Brazil, our story began with the acquisition of It’sSeg Company. Today, we continue stronger than ever, combining **intelligence, data, and close relationships** to deliver sustainable results. **Our way of working:** We are among the leading insurance brokers and consulting firms in the country, driven by **curiosity, strategy, and collaboration**. We believe the best results come from teamwork and a constant pursuit of innovation. Here, you'll find opportunities to **grow, learn, and transform**. We respect your background, experiences, and believe that an **inclusive and welcoming environment** adds value to our business. If all this resonates with you, come be part of our story!