Bilingual Analyst

Description

We are seeking a Bilingual Customer Service Analyst to join our team in the area of visa services advisory for Portugal. The ideal candidate will be responsible for delivering high-quality customer service, as well as performing administrative and document-processing tasks related to visa applications. Additionally, the candidate will play a key role in acquiring new clients, achieving sales targets for visa services, and meeting company-established goals. Requirements * Minimum one year of experience in customer service, preferably in areas related to administrative procedures or management. * Prior experience in administrative work and document processing. * Intermediate English (B2 level). * Academic background in administrative or related fields. * Proactive attitude, excellent verbal and written communication skills, and the ability to manage multiple tasks simultaneously. * Proficiency in using computer tools and document management systems. Responsibilities * Providing customer service to clarify doubts, supply information, and offer guidance regarding the visa application process. * Managing administrative procedures and processing documents related to visa applications. * Ensuring proper handling and tracking of customer requests. * Coordinating with other departments to guarantee timely and accurate document delivery. * Supporting customers throughout all stages of the process, ensuring a positive and efficient experience. * Acquiring new clients by promoting and selling visa services. * Completing visa application forms and monitoring clients' applications. * Providing personalized advisory services to customers, guiding them through the application process and ensuring their satisfaction. * Employment type: Full-time, CLT permanent contract Salary: R$3.350,00 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Free parking * Life insurance * Meal voucher * Transportation voucher Selection question(s): * What is your English proficiency level? Work location: On-site