Browse
···
Log in / Register
Job Summary: Support Analyst to ensure effective technical support for system users, addressing issues and optimizing functionalities. Key Highlights: 1. Effective technical support for PDV, VRFRENTE, and TEF systems. 2. Proactive problem resolution and optimization of functionalities. 3. Focus on customer satisfaction and operational stability. **Job Description:** ---------------------- We are restless and never settle! We continuously improve what is already good and transform it into something even better. If you are passionate about technology and want to join an incredible team that develops innovative solutions every day, we have great news: The VR team is growing! Join VR and transform, simplify, and evolve the business of thousands of supermarket chains across the country! \#VEMSERVR. Your mission as a Support Analyst will be to ensure effective technical support for company system users, proactively resolving issues, clarifying doubts, and optimizing the use of PDV, VRFRENTE, and TEF system functionalities—directly contributing to customer satisfaction and operational stability. Main responsibilities: Assist customers remotely via phone, chat, remote access, and ticketing systems. Diagnose, analyze, and resolve technical tickets related to the PDV module. Perform version testing to identify and fix bugs. Monitor technical performance via internal portal. Suggest system adjustments to optimize functionalities. Ensure compliance with company standards, policies, and procedures. Maintain workplace organization and manage assigned materials responsibly. Adhere to company policies, procedures, and implemented management systems. Perform other duties related to your role and work processes as operationally required. **Mandatory Requirements:** ------------------------------ Clear communication: Explain concepts objectively and understandably. Concentrated attention: Focus on details during support interactions. Responsibility: Fulfill schedules, tasks, and commitments seriously. Active listening: Listen attentively to correctly understand requests. Personal organization: Handle multiple tasks in a structured manner. Quick learning ability: Absorb new knowledge efficiently. Proactivity and sense of urgency: Seek to learn, assist, and anticipate minor requests. Analytical problem-solving capability Customer focus Stress tolerance: Remain calm and focused in challenging situations. Commitment to results Teamwork: Collaborate positively with colleagues and leaders. **Desirable Requirements:** -------------------------- Experience in the field Basic proficiency in tools such as Teams and Office Suite. Knowledge of Point-of-Sale (PDV) and TEF systems. Remote technical support and support tools. Office Suite (Outlook, Word, PowerPoint, Excel). Hardware, networking, and store-front financial routines (cashier, sales, cards). Database fundamentals (especially basic SQL). Retail business concepts. **Employment Type:** -------------------------- CLT **PCD:** -------- INDIFFERENT **Benefits:** --------------- Health and dental insurance (co-payment) Mobility allowance / Home Office allowance (for hybrid teams) Meal voucher and/or food allowance Life insurance Birthday day off Extended paternity leave Gympass **Work Location:** ---------------------- Recife/PE **Working Hours:** ------------------------ Business hours with weekend shift rotations **Additional Information:** --------------------------- Relevant differentiators for the supermarket segment: Practical knowledge or training in supermarket back-office routines—such as inventory control, purchasing, sales, and finance. ERP systems focused on food retail. Knowledge of tax/fiscal matters (NFC-e, SAT, NF-e) is a significant advantage.
