**Activities** Monitor all group units; Record incidents; Draft and send emails, update the unit call plan; Communicate via Zoiper and Zello apps; Perform image backups; Perform sub-scanning; Submit service requests to the ICT department. **Requirements** High school diploma; Practical proficiency in Microsoft Office (Word and Excel for reporting); 6 months of experience in this role (preferred) or proven experience in surveillance/security roles requiring attention and focus. Familiarity with Intelbras, D-guard, and Situator applications. Job type: Full-time/CLT Salary: R$1,875.76 per month