Job Summary: We are seeking a Customer Retention Specialist to deliver exceptional service, resolve issues, and develop effective retention strategies. Key Highlights: 1. Focus on delivering exceptional customer service 2. Develop and implement effective retention strategies 3. Opportunity for professional growth Employment Opportunity: Customer Retention Specialist **RESPONSIBILITIES:** We are looking for a qualified professional to join our team as a Customer Retention Specialist. If you have at least one year of proven experience in the retention sector, excellent verbal communication skills, and sales abilities, this may be the opportunity you have been waiting for. Our ideal candidate will be passionate about delivering exceptional customer service, capable of resolving issues efficiently and persuasively, and possess a proven track record of customer retention. **Requirements** · Minimum one year of proven experience in the retention sector. · Excellent verbal and written communication skills · Strong negotiation and persuasion skills · Ability to work independently and collaboratively within a team · Results-oriented mindset with ability to meet established targets · Prior sales experience is desirable. **Responsibilities** · Contact potential customers to offer customized solutions meeting their individual needs. · Maintain an in-depth knowledge of the company’s products and services. · Develop and implement effective customer retention strategies. · Resolve customer issues and concerns promptly and efficiently, ensuring continued satisfaction. · Collaborate with other teams to ensure a flawless customer experience across all touchpoints. **Benefits** * Transportation allowance: R$ 12.00 per day * Meal allowance: R$ 31.00 per day * Free “Cartão de Todos” * Monthly R$ 1,000.00 cash draw after probation period * Working hours: Monday to Friday, 9:00 AM – 6:00 PM * Remuneration: R$ 2,200.00 * Dynamic work environment and opportunity for professional growth Employment type: Full-time, CLT permanent position Compensation: R$2,200.00 per month Benefits: * Meal allowance * Transportation allowance