Backup Customer Service Representative

Description

**LOGOS** Founded in 2005 in Maranhão, LOGOS is a benchmark in comprehensive customer service management. LOGOS has accumulated extensive experience across multiple service channels, including in-person service, telephone support, and digital channels such as chat and online platforms, delivering integrated and innovative solutions to efficiently meet customer needs. With 20 years of history, we have grown through strong partnerships, sustainable solutions, and—above all—valuing people, who sit at the heart of everything we do. We are seeking an intern to deliver courteous, efficient, and human-centered customer service, providing clear information about the company’s products and services. **Backup Customer Service Representative** The Backup Customer Service Representative role involves delivering customer service across various company units as required by operational needs, without being permanently assigned to a single store. This professional operates on an itinerant basis, ensuring continuity and quality of service by providing information, clarifying doubts, and resolving issues. Candidates must demonstrate excellent communication skills, proactivity, adaptability, and empathy to effectively engage with diverse audiences and environments. **Key Responsibilities:** * Deliver in-person, telephone, and digital channel customer service, providing guidance on available services and solutions; * Record customer feedback, complaints, opinions, and suggestions; * Mediate situations, seeking prompt resolutions while maintaining a courteous demeanor; * Participate in internal training programs focused on enhancing customer relationship management; * Adhere to internal guidelines and procedures to ensure consistent quality in all interactions; * Contribute to workplace organization and maintenance, preserving confidentiality of all handled information. **Requirements:** * Proficiency in Microsoft Office; * Basic computer literacy; * Strong oral and written communication skills; * Completed high school education; * Minimum age of 18; * Willingness to travel;