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We are seeking someone committed, proactive, and eager to grow, contributing ideas and solutions that make a difference in daily operations.\n\n\nThe Junior Technical Support Analyst will have the following responsibilities:\n\n\n* Handle first\\-level technical support tickets via chat, email, phone, or WhatsApp;\n* Identify and resolve technical issues related to the Fiscal.io application and its components;\n* Record, categorize, and update all support requests in the ticket management tool;\n* Escalate issues to higher support levels when necessary, ensuring continuity and quality of service;\n* Assist clients with installation, configuration, and system usage procedures;\n* Perform basic tests following defined scripts, under leadership supervision;\n* Document recurring procedures and contribute to updating the knowledge base;\n* Collect customer feedback after support interactions and propose improvements based on insights gathered;\n* Monitor individual performance indicators, constantly seeking to improve results;\n* Act with interest and agility, paying attention to details and committed to delivering excellent service.\n\n\n**Technical Profile** \n\n* Pursuing a Bachelor's degree in IT areas (Information Systems, Software Development, Information Management, etc);\n* Proficiency in Microsoft Office suite.\n \n\n**Behavioral Profile** \n\n* Communication and influence;\n* Teamwork, collaboration, and integrity;\n* Adaptability and flexibility;\n* Proactivity and agility;\n* Willingness to continuously evolve and learn new things.\n \n\n \n\n**Differentiators** \n\n* Customer service experience;\n* Knowledge of accounting principles;\n* Experience with remote connection software and Windows tools.\n\n**Work Schedule** \n\n* Hybrid work model;\n* Monday to Friday;\n* 8:00 AM to 6:00 PM (with 1h30 lunch break).\n \n\n \n\n**?What you will find here:**\n\n \n\n**Benefits Card \\- CAJU** \n\n* Meal allowance and food allowance (R$740.00\\);\n* Mobility allowance or transportation voucher (R$200.00\\);\n* Home\\-office allowance (R$100.00\\)\n\n**Health and Well\\-being** \n\n* Unimed health plan (70% company\\-paid, no copayment);\n* Bradesco Dental dental plan (70% company\\-paid);\n* Gympass;\n\n**Benefits and Recognition** \n\n* Employee referral reward program;\n* OKR goal achievement bonus;\n* Birthday Day Off;\n\n**Growth and Development** \n\n* Career progression and individual development plan;\n* Constant feedback;\n* Solides Academy and Udemy for training;","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764217625000","seoName":"junior-technical-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-montes-claros/cate-help-desk-it-support/junior-technical-support-analyst-6453135907469112/","localIds":"736","cateId":null,"tid":null,"logParams":{"tid":"01ad23b5-78d3-4477-ac08-ba24b95e6881","sid":"3446c5b9-5288-4f7b-ac28-328d671347a0"},"attrParams":{"summary":null,"highLight":["Technical support ticket handling","Support via chat, email and WhatsApp","Career growth opportunities"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Montes Claros,Minas Gerais","unit":null}]},"addDate":1764151242770,"categoryName":"help-desk-it-support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"isFavorite":false},{"category":"4000,4241,4243","location":"R. 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We are looking for a Sales Assistant to join our team and help grow our sales operations, both on marketplaces and other channels.\n\n\nIf you are a dynamic, organized person focused on results and want to grow in an innovative environment, Smartway is the right place for you!\n\n\nJoin our team and contribute to the success of our commercial operations!\n\n\n**1\\.****Responsibilities:**\n\n\n **E\\-commerce and Marketplace Management:**\n\n\nü Monitor and update product listings on major marketplaces (Mercado Livre, Amazon, Magalu, among others).\n\n\nü Ensure accuracy of information across online sales channels (price, inventory, description, images).\n\n\nü Monitor sales performance, seeking opportunities to increase conversion and optimize sales campaigns.\n\n\nü Assist in managing the company's website, ensuring that product information, promotions, and campaigns are always up to date.\n\n\n**Sales Department Support:**\n\n\nü Support daily activities of the sales department, including sending quotes and negotiating with suppliers.\n\n\nü Help consolidate sales and performance reports for results analysis.\n\n\nü Actively participate in implementing sales actions and strategies to achieve sales targets.\n\n\n**Customer Service:**\n\n\nü Provide customer service on marketplaces, focusing on answering questions and offering support.\n\n\nü Respond to product-related inquiries.\n\n\nü Ensure customer satisfaction by promptly addressing questions, resolving issues quickly, and maintaining a high level of communication.\n\n\n**Sales Analysis and Reporting:**\n\n\nü Assist in analyzing sales data, preparing performance reports, and proposing improvements.\n\n\nü Identify market trends and opportunities for revenue growth.\n\n\nü Maintain control over KPIs related to sales and customer service.\n\n\n **Purchasing Department Coordination:**\n\n\nü Assist the purchasing department in defining demand based on sales and market needs.\n\n\nü Support inventory management, ensuring stock levels align with sales forecasts.\n\n\n**Development of Sales Strategies:**\n\n\nü Work closely with the sales team to develop strategies aimed at increasing sales, both in e\\-commerce and resale channels.\n\n\nü Suggest improvements in sales processes, always seeking efficiency and agility.\n\n\n**Administrative Process Monitoring:**\n\n\nü Collaborate on administrative processes related to sales, such as invoicing, orders, and negotiations.\n\n\n2\\. **Requirements and Preferences:**\n\n\n **Education:** Bachelor's degree completed\n\n\n **Computer Skills**: Intermediate level of Office suite.\n\n\n **Behavioral Profile:**\n\n\nAbility to manage multiple sales platforms, ensuring quality and consistency of information;\n\n\nExcellent written and verbal communication skills to interact with customers and suppliers;\n\n\nProactive, results-oriented profile with the ability to efficiently identify and solve problems;\n\n\nEase in working within teams and collaborating on multidisciplinary projects;\n\n\n**Desired Experience**: Basic knowledge of data analysis tools will be considered a plus.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762981496000","seoName":"commercial-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-montes-claros/cate-help-desk-it-support/commercial-assistant-6438163151667512/","localIds":"736","cateId":null,"tid":null,"logParams":{"tid":"f9192a9a-29da-49f3-86aa-6a61cb623f89","sid":"3446c5b9-5288-4f7b-ac28-328d671347a0"},"attrParams":{"summary":null,"highLight":["E-commerce and marketplace management","Support for the sales department","Sales analysis and reporting"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Montes Claros,Minas Gerais","unit":null}]},"addDate":1762981496223,"categoryName":"help-desk-it-support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"isFavorite":false},{"category":"4000,4241,4251","location":"R. 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If none, write N/A.\n* What is your salary expectation?\n\nEducation level:\n\n* Completed Bachelor's degree (Mandatory)","price":"R$1,412-2,200/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762981495000","seoName":"assistente-comercial-i-montes-claros-mg","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-montes-claros/cate-help-desk-it-support/assistente-comercial-i-montes-claros-mg-6438163148390612/","localIds":"736","cateId":null,"tid":null,"logParams":{"tid":"3501c444-2b5d-4128-b2b7-1d8d8cb24cf2","sid":"3446c5b9-5288-4f7b-ac28-328d671347a0"},"attrParams":{"summary":null,"highLight":["Develop commercial proposals","Provide consultative customer service","Support in environmental projects"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Montes Claros,Minas Gerais","unit":null}]},"addDate":1762981495967,"categoryName":"help-desk-it-support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"isFavorite":false},{"category":"4000,4241,4263","location":"R. 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Facilitate deals meeting financial requirements for CIA to increase profitability and lead qualification;\n* Focus on quantity and quality of deals, sales funnel management, economic feasibility analysis, monitoring project progress and compliance with technical standards of prospective clients;\n* Manage commercial indicators such as number of visits, opportunities created, budgeted volume, number of new deals, entry margin, payment terms, and actual vs. budgeted volume. Plan schedule and conduct visits to commercial leads capable of generating concrete business opportunities, optimizing time. 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Privatized in 1993, the company has since undergone continuous modernization and diversified its operations.\n\n \n\nWith nearly 33,000 employees worldwide, we share a diverse and inclusive environment that drives our evolution through people and differences. Doing well, doing more, doing forever is our essence, directly linked to our ESG strategy and how we view our social role and responsibility.\n\n \n\nThe group operates in 18 Brazilian states and also has presence in other countries—Germany, United States, and Portugal. Its shares are listed on the São Paulo Stock Exchange (BM&FBovespa) and the New York Stock Exchange (NYSE).\n\n \n\nIn 2020, we joined the ESG Global Compact, committing ourselves to follow all its rules and recommendations. 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