**Who we are:** **Wake Commerce** is a 100% retail-focused, integrable, fluid, and customizable platform. It offers the most robust marketplace integration, covering 36 marketplaces and generating over $10 billion in GMV on Mercado Livre alone. We’re still growing! And no marketplace thrives without a SellerCenter—the management platform. That’s why we’ve built a solution tailored not only to our own platform but to the entire market: a manager enabling maximum omnichannel operations, solving order- and physical-store operational challenges. Throughout our history, we’ve followed the **LWSA Company** DNA—growth, innovation, and governance. In recent years, many companies have joined us to complete the ecosystem, significantly expanding our expertise and offering more connection possibilities for large enterprises. Some of our products were specifically developed to solve more complex challenges—this is how the **Wake** segment emerged, with the mission of reimagining the customer journey in a far more fluid way, supported by consistent integrations. **Here, we cultivate an inclusive and diverse environment, with sustainability embedded in our DNA. Together, we’re building a sustainable future for our business, employees, and society.** **We’re looking for extraordinary people to join our team—individuals with attitude, agility, and creativity to innovate and develop businesses that transform the world.** **** **Responsibilities and duties** The **Tech Support** team handles Level II support requests across our support channels. Here, you’ll learn the technical details of our platform. Our team works closely with agencies and customers who perform development within our infrastructure and require technical assistance to implement adjustments or adopt best practices. Among your daily tasks, supporting customers will be your primary responsibility. We’re looking for extraordinary people to join our team—individuals with attitude, agility, and creativity to innovate and develop businesses that transform the world. **Your day-to-day will include:** * Providing support to customers through company channels (phone, WhatsApp, and tickets) regarding Wake product topics and processes. * Receiving and analyzing customer requests—resolving them immediately when possible, or documenting and routing them to the responsible team for resolution. * Keeping customers informed about the status of their requests in the ticketing system. * Participating in strategic meetings with agencies and partners, absorbing content effectively and efficiently alongside the partner. * Analyzing weekly top requests with critical thinking to improve our documentation processes. **Requirements and qualifications** **To ace this role, you’ll need:** * Knowledge of best support practices; * Bachelor’s degree completed or in progress in Communication, Business Administration, Systems Analysis and Development, or related fields; * Front-end, JavaScript, HTML, GIT, and CSS knowledge; **Bonus points if you also have:** * ****Experience with support and relationship management systems, CRM tools, or other corporate software; **Additional information** **What does Wake offer?** Health insurance; Dental insurance; Transportation allowance; Free shuttle vans from João Dias Terminal to Locaweb; Meal/food allowance; Home office allowance; Childcare allowance; Life insurance; WellHub; Vacation & Co; Unlimited coffee machines; On-site massage and occupational gymnastics; Extended maternity and paternity leave; Relaxation room with TV, billiards table, card games, table tennis, video games, and bean bags; Day off; Annual PPR (Profit Sharing Plan); Quality of Life and Well-being Program; Partnerships with educational and leisure institutions; Complimentary access to our products. **Where we are:** Avenida João Gualberto, 1698 – 9th floor – Juvevê, Curitiba – PR, 80030-001 **Important note:** This and all open positions at LWSA Company are open to everyone, regardless of gender, ethnicity, sexual orientation, disability, or socioeconomic background. We emphasize that all our job openings are fully accessible to people with disabilities (PwDs). Did you know LWSA is a digital solutions ecosystem composed of multiple companies? Indeed—and all share a single goal: **transforming businesses so they grow and thrive through technology**. Our team is recognized for its **passion, creativity, persistence, and collaboration**. Just like the professionals building their careers here, each of our brands has its own unique identity—but all share the drive to evolve and consistently deliver excellence. **LWSA has a place that could be perfect for you!** Here, you can build your career in an environment of **autonomy, respect, and diversity**, within a company committed to developing its professionals to keep innovating and creating tomorrow’s solutions. So—ready to join this ecosystem and discover all the career possibilities we offer? If you feel you’re a great match for our profile, sharing your resume here is the first step toward becoming part of our team!