Prospera Customer Specialist

Description

Job Summary: Santander is seeking a passionate Prospera Customer Specialist to manage and prospect portfolios of micro and small entrepreneurs, ensuring their satisfaction. Key Highlights: 1. Portfolio management and prospecting of micro and small entrepreneurs 2. Focus on customer satisfaction and identification of partnerships 3. Culture of horizontal hierarchy and appreciation of diversity Prospera Customer Specialist Country: Brazil If you are eager to grow and continuously learn, and passionate about interacting with people, this could be the right place for you! Santander is a growing ecosystem with the purpose of contributing to the prosperity of individuals and businesses. Here, you can create the new, question and challenge the market. It is about aligning the urgency of the present with that of the future to always serve customers in the best possible way. It is about being part of a global company that values diversity across all dimensions and embraces a culture of horizontal hierarchy across roles. At Santander, we foster a culture of horizontal hierarchy, structured around four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist—the primary expert in your area. Your role here will include: Managing and prospecting portfolios of new micro and small entrepreneur clients; Conducting in-person visits to our clients; Identifying and acting upon potential partnerships; Ensuring customer proximity and satisfaction; Preventive collections; Negotiating agreements; Monitoring portfolio delinquency You will fit well with us if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate as a team Speak Up – I communicate openly For this role, we value: Completed high school education or technical course (a university degree is even better!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitter Assistance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance Platform, designed to support micro and small businesses in investing in their growth. We support our customers through access to financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheProsperaSpark