Senior Operations Analyst

Description

Job Summary: Professional responsible for the entire operation of insurable and non-insurable benefit transactions, invoice and document verification, and human-centered service. Key Highlights: 1. Processing of insurable and non-insurable benefits. 2. Invoice and document verification to ensure accuracy. 3. Human-centered service and identification of improvement opportunities. Description: * Bachelor's degree in Administration, Human Resources Management, or related fields. * Advanced Excel proficiency. * Experience in the insurance industry, particularly in operational processes for health, dental, and life insurance products. * Customer-focused mindset, professionalism, collaboration, innovation, organization, analytical ability, business acumen, decision-making capability, and technical leadership. * Execute all operations related to insurable and/or non-insurable benefit transactions (e.g., enrollment, termination, modification, upgrade, and/or extension plans) using operators’ and/or insurers’ portals and/or systems to ensure correct processing. * Process billing kit clearance using operators’ and/or insurers’ portals and/or systems to ensure organized and secure delivery to the client. * Verify invoices by reviewing all data and/or information contained in the Billing Kit files to ensure all executed transactions are correctly processed. * Verify all received documents by identifying contradictory data and/or information, gaps, errors, incorrect numbers and documents, and outdated information to safeguard against issues that may harm the business and/or client. * Maintain a record of all executed transactions by entering required data and/or information to ensure effective tracking of performed actions. * Deliver human-centered service through attentive treatment grounded in dialogue and understanding of client needs to clarify doubts and/or provide necessary information regarding the billing and/or allocation process. * Evaluate dependents reaching adulthood (Monthly Billing Report and Insurers’ Registration Status) by analyzing reports issued by operators and/or insurers to process terminations due to age limit (adulthood). * Identify improvement opportunities through process mapping conducted during execution, application of procedures, and workflow implementation to suggest actions enabling continuous operational performance improvement. * Perform other professional duties related to and inherent to the position, as required and/or demanded by the department, whenever necessary, through training, professional qualification, and guidance from the immediate supervisor to ensure continuous professional development. 251210020218552789