Hostess/Host

Description

Job Summary: The Host/Hostess is responsible for providing warm and welcoming service, ensuring guest satisfaction and an excellent experience. Key Highlights: 1. Offer warm greetings and welcoming farewells to guests 2. Ensure guest satisfaction and an excellent experience 3. Collaborate as a team with a positive attitude and good communication Hostess/Host **A Host/Hostess is responsible for making guests feel at home by offering warm greetings, assisting them in settling in, and subsequently providing welcoming farewells. They must assist in every possible way to ensure the highest level of guest satisfaction.** **What will I be doing?** As a Hostess/Host, you will be responsible for greeting guests in a friendly, punctual, and efficient manner, ensuring an excellent experience for both guests and members. You must also possess comprehensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: * Address guest inquiries in a friendly, prompt, and efficient manner. * Maintain thorough knowledge of the menu and all products. * Follow correct reporting procedures when issues arise. * Adhere to Hilton’s presentation standards, including uniform, personal cleanliness, and hygiene. * Answer calls courteously and promptly, recording legible and accurate messages and delivering them without delay to the appropriate person. * Possess sound knowledge of restaurant table layout. * Comply with hotel safety regulations, fire prevention rules, and all health and safety legislation. **What are we looking for?** **A Host/Hostess** working under Hilton brands consistently acts on behalf of our guests and collaborates with other team members. To succeed in this role, you must uphold the following attitudes, behaviors, skills, and values: * Positive attitude * Strong communication skills (verbal and written) * Commitment to delivering high levels of customer service * Excellent personal presentation standards * Flexibility to respond to varying work situations * Ability to work independently or as part of a team The following competencies and differentiators would be advantageous for this position: * Relevant educational background * Experience in Food and Beverage departments and/or the hospitality industry * Prior experience handling cash * Knowledge of food hygiene regulations **What is it like to work at Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector—from full-service luxury hotels and resorts to extended-stay suites and mid-tier hotels. For nearly a century, Hilton has delivered the best in accommodations, services, amenities, and value to business and leisure travelers. Hilton is committed to continuing its tradition of delivering exceptional guest experiences across its global brands. Our vision—“to fill the earth with the light and warmth of hospitality”—unites us as a team to create extraordinary hospitality experiences every day around the world. And our incredible team members are at the heart of it all!