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Job Summary: Join Redebrasil — a network embracing plurality and diversity — where you will be responsible for handling and negotiating with delinquent customers. Key Highlights: 1. Handle and negotiate with delinquent customers 2. Be part of a recognition and opportunity network 3. Record call status and report conversations with customers Want to join a network of recognition and opportunity? Then, your place is with us! We are made up of people who differ physically and culturally. Connected through our differences. Human beings motivated to help find solutions. Together, we form a network of plurality. We are diversity. We are Redebrasil. Join our network too! \#vemprarede Responsibilities and Duties: * Handle and negotiate with delinquent customers via phone calls; * Enter call status into the system, document the conversation with the delinquent customer, and define debt repayment terms; * Confirm and update the delinquent customer’s registration data; * Perform customer service procedures in accordance with quality guidelines; * Conduct online searches. Requirements and Qualifications: * Completed high school education; * Prior experience in collections, telemarketing, or telephone customer service is preferred; * Basic knowledge of Microsoft Office (IT); * Working hours: Monday to Friday, from 9:00 AM to 5:12 PM\. Minimum Education Level: High School (Secondary Education) * Transportation Allowance (VT) * On-site cafeteria and snack bar * Performance-based bonus * Flexible Benefit Program: Meal Voucher (VR) or Food Allowance (VA) * Medical and dental assistance
