Optical Store Manager

Description

Job Summary: A professional responsible for store management, sales performance monitoring, commercial planning, team management, inventory control, and store maintenance. Key Responsibilities: 1. Lead and develop the sales team and support staff. 2. Monitor optical market competition and trends. 3. Ensure consultative and humanized customer service. * Monitor daily sales indicators (revenue, average transaction value, product mix, conversion rate, etc.). * Plan commercial initiatives to achieve and exceed targets. * Ensure proper product presentation (merchandising, window displays, campaigns). * Monitor local optical market competition and trends. * Deliver consultative and humanized service with a focus on customer experience. * Support the team in handling complex customer interactions (complaints, returns, adjustments). * Ensure compliance with return, warranty, and after-sales policies. * Lead, motivate, and develop the sales and support team. * Organize work schedules, days off, and working hours. * Monitor individual performance, provide feedback, and contribute to organizational climate. * Control inventory, purchase orders, stocktaking, and goods verification. * Ensure store and equipment organization, cleanliness, and maintenance. * Guarantee accurate sales recording, system entries, and issuance of fiscal documents. * Comply with and enforce internal regulations and safety procedures. ### **Requirements** * High school diploma (a bachelor’s degree in Business Administration, Commercial Management, Optics, or related fields is preferred). * Prior experience in store management (experience in optics is preferred). * Knowledge of sales techniques and customer service. Minimum Education Level: Technical Course