Customer Service Agent

**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break **Level:** Operational
- Support members
- Provide telephone support
- Contribute to achieving targets

Job Summary: Professional responsible for planning and managing maintenance activities, ensuring the updating of plans, failure history, and execution of service orders. Key Highlights: 1. Predictive, preventive, and corrective maintenance planning and scheduling. 2. Management of maintenance software and equipment calibration. 3. Ensuring workplace safety and compliance with internal standards. **Main Responsibilities:** * Identify requirements for external human resources, generating requests for third-party service contracts to optimize work execution time; • Schedule weekly predictive, preventive, and corrective maintenance activities; • Schedule planned shutdowns for predictive, preventive, and corrective maintenance; • Ensure updating of maintenance plans, safety plans, work instructions, and equipment failure classifications; • Ensure correct recording of invoices for projects and maintenance; • Request quotations from suppliers for parts, services, and equipment repairs; * Generate managerial reports on maintenance performance indicators; * Issue work permits compatible with the Company's safety standards, as per internal training; * Ensure updating of equipment failure history; * Ensure fulfillment of requests and service orders through management of the software (SIEM), metrological management of production equipment via calibration and certification tracking, maintaining the factory in optimal operating condition; * Comply with occupational safety, food safety, and environmental safety standards described in internal procedures, onboarding instructions, and periodic Integrated Management System trainings. **Minimum Requirements:** • Currently pursuing or completed undergraduate degree in Engineering or Administration; • Experience in Mechanical and/or Electrical Maintenance Planning; • Intermediate-level office software proficiency; • Basic knowledge of software management. NOTE: PLEASE ATTACH AN UPDATED RESUME. Minimum Education Level: Technical Course * Meals on site * Meal allowance * Life insurance * Dental care * Medical assistance * Chartered transportation * Discounts at gyms and wellness programs * PPR (Profit Sharing Program)

João Silva
Indeed · HR