Customer Experience Assistant

Description

Job Summary: Chat agent responsible for identifying customer needs and proposing solutions, with a focus on excellence and impact, at a startup that values continuous learning. Key Highlights: 1. Customer support via chat, identifying needs and proposing solutions. 2. Collaborating with different teams and contributing to continuous process improvement. 3. Working in a fast-growing environment with intensive learning. **allu** is a rapidly growing startup built by people who believe work drives our dreams and gives life purpose. Here, we do what is right—no matter the cost—and embrace a greater challenge: transforming how the world consumes. At **allu**, we believe real results must be visible. We recognize those who make things happen and value the impact of concrete deliverables. Because, ultimately, achievement is about seeing effort take shape and being celebrated. We are driven by excellence and speed, believing only this way can great things cease to be the privilege of a few. Our mission is to impact one billion people with our subscription-based solutions. To achieve this, we make bold, rapid decisions—always focused on improving our customers’ lives. Here, every achievement has a name: real people making it happen. We seek individuals we can count on, support in their growth, and proudly call **rangers**. We look for analytical, honest people who bring lightness to the journey—because fun is also part of the path here. Want to be part of something truly big and learn **A LOT** alongside the most determined and passionate people? Then **\#vemserallu!** **What You’ll Do Daily:** * Support customers via Blip (chat), identifying needs and proposing suitable solutions; * Log and track interactions in an organized manner; * Assist in resolving technical and non-technical issues; * Collaborate with different teams when needed; * Contribute to the continuous improvement of processes and support materials; * Stay updated on our products and services. **What We Expect From You:** * Completed high school or currently enrolled in higher education; * Strong writing skills, active listening, and empathy; * Ability to handle high volume and simultaneous demands; * Agility, attention to detail, and organization. **Nice-to-Haves (Big Plus If You Have These):** * Prior experience in digital customer service (chat, email, WhatsApp, social media, etc.); * Ability to quickly adapt to changing processes; * Experience in fast-paced environments (e.g., e-commerce, startups); * Genuine interest in Customer Experience. **What You’ll Find at allu:** * **Flash Benefits of R$1\.540,00/mouth** for groceries, restaurants, or food delivery—the amount is fixed regardless of holidays or month length. * **Birthday Day Off** to enjoy your special day. * **Wellhub \| Gympass** offering countless options including gyms, personal training, and wellness apps starting from R$35,90\. * **Extended maternity and paternity leave**, plus a special gift from our team! * **Childcare allowance up to R$300,00/month** for children up to 2 years old. * **Exclusive allu.ranger discount** on electronics subscriptions. * **Opportunity to become an investor in allu.invest**, with special conditions! * **Partnership Plan**: possibility of becoming an allu shareholder. * **Mobility Allowance**, delivered via Flash card for greater daily freedom. * ❤️‍ **Unimed Health and Dental Plan**, covering your well-being—the allu covers 50% of the monthly fee, with no copayment, and it’s extendable to spouses and children. Our headquarters in Belo Horizonte (MG) reflects allu’s culture! Four floors featuring a billiards table, beverages, nail services, a convenience store for afternoon snacks, and a rooftop perfect for sunset meetings. We believe being together makes all the difference! Here, connection isn’t just talk—it’s lived experience. Our space is designed to strengthen belonging, drive collaboration, spark creativity, and foster genuine exchange. All while we build, grow, and revolutionize consumption—together! **\#vemserallu**