10467344 - Junior Level 1 Support Analyst

Description

Job Summary: Proactive professional to provide IT support, managing incidents and service requests, guiding users, and performing software maintenance. Key Highlights: 1. Focus on customer service and agile resolution of requests 2. Support and maintenance of systems and users 3. Development in a dynamic IT environment Description: * Knowledge of: * Windows; * Microsoft Office Suite; * Active Directory; * Hardware and Software; * Information Security; * Computer Networks; * Basic knowledge of Information Security; * Customer Service. Preferred Qualifications: * Technical courses or degree in Information Technology (IT); * ITIL certification; * Working Hours: Monday to Friday, from 08:00 to 17:00; * Work Model: 100% On-site; * Work Location: Araxá, Minas Gerais - MG. NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply — we’ll carefully evaluate your profile considering all your qualifications. What We’re Looking For: * A proactive professional with agility in resolving requests and strong commitment to customer satisfaction. Your Daily Responsibilities: * Receive, classify, register, handle, resolve, and, when necessary, escalate incidents/calls and service requests to another support level; * Register incidents/requests in the ITSM tool to ensure proper routing to the correct team; * Guide users regarding current processes, policies, and procedures; * Inform incident/request submitters about status updates, providing clarifications, guidance, and information; * Perform software configuration and maintenance. 2512100202181911727