Job Summary: A professional for field technical support, responsible for installation, configuration, maintenance, and diagnosis of hardware and software, as well as support for operating systems and networks. Key Highlights: 1. On-site technical support for end users. 2. Installation and maintenance of desktops, notebooks, and peripherals. 3. Diagnosis and resolution of hardware and software incidents. Hello, we are Faiston! A Brazilian technology company that, for over 20 years, has been transforming and inspiring through this industry. Our main objective is to provide adaptable solutions to our users, meeting their needs and exceeding their expectations. Have you ever thought about working at one of Brazil's most innovative technology companies? Then Faiston is the right place for you! WHO WE ARE \- Faiston \| Evolving is the revolution **The responsibilities of the professional who will occupy this position will include:** * On-site technical support for end users. * Installation, configuration, and maintenance of desktops, notebooks, printers, and peripherals. * Support for operating systems (Windows) and corporate applications. * Basic network operations (LAN, cabling, patch panels, switches). * Replacement and configuration of equipment provided by the client. * Diagnosis and resolution of hardware and software incidents. * Updating tickets in the ITSM system. * Support for rollout, migration, and asset inventory projects. * Adherence to agreed SLAs. * Adherence to agreed SLAs. **For this position, we require you to have:** * Degree in Information Technology, Information Systems, or related fields. * Prior experience in technical support. * Strong communication and interpersonal skills. **Discover our benefits:** ✅ Medical and dental assistance (NotreDame Intermedica); ✅ Life insurance; ✅ Transportation allowance with 6% payroll deduction; ✅ Meal allowance (R$ 40.00 per day); ✅ Wellhub-Gympass health platform (access to over 700 gyms across Brazil with affordable plans); ✅ Benefits club offering discounts with partners, including pharmacies, apparel, cinemas, medical exams, consultations, and more; ✅ Partnerships with educational institutions; ✅ Free access to telemedicine, psychologists, and nutritionists to support holistic health; ✅ Partnership with SESC. **The work location for this position is:** * Itupeva