Quality Analyst

Description

Job Summary: Professional responsible for customer service and quality control, coordinating actions and managing non-conformities in a collaborative and innovative environment. Key Highlights: 1. Solid and innovative company with a culture focused on professional growth 2. Work environment that values commitment, collaboration, and continuous development 3. Focus on excellence, innovation, and cutting-edge technology With over 30 years of market presence, **LICAV** is a reference company in the production of stamped parts, distinguished by its constant pursuit of excellence and innovation. Leveraging cutting-edge technology in its processes, LICAV combines tradition and modernity to deliver high-quality products. Our work environment values commitment, collaboration, and continuous development. Our team consists of dedicated professionals who work in unison to achieve results and overcome challenges efficiently. If you seek to join a solid, innovative company with a culture oriented toward professional growth, this position is for you! **Responsibilities and Duties** **Responsibilities:** * Responsible for customer service based on their specific requirements; * Analyze and manage rapid-response 8D reports and present them to customers; * Monitor company performance with customers through quality metrics; * Provide support across all operations (factory quality, production, and logistics) for both current and newly developed products; * Coordinate action plan activities generated from 8D and 5W2H methodologies with cross-functional teams. **Duties:** * Management of customer relationships and communication; * Technical support and service, overseeing requests from initiation to closure; * Technical analysis of non-conformities and incidents; * Control, monitoring, and validation of ongoing actions within the factory; * Preparation of reports, performance indicators, and suggestions for continuous improvement. **Requirements and Qualifications** * Bachelor’s degree completed in Mechanical Engineering, Mechatronics, or related fields; * Intermediate proficiency in Microsoft Office Suite; * Experience in quality control and customer service; * Measurements using conventional equipment (calipers, micrometers, gauges, etc.); * Knowledge of interpreting dimensional reports, technical drawings (GD\&T), physical and chemical tests of steel; * Familiarity with PFMEA, Control Plans, SPC, PPAP, MASP/8D, and 5W2H. * Willingness to work onsite in Limeira\-SP. **Additional Information** Complimentary transportation service for the Limeira region; Breakfast provided by the company; Meals served at the internal cafeteria; Health insurance plan; Dental insurance plan; Pharmacy allowance; Partnership with SESI for wellness and recreational activities; Basic food basket; Profit and Results Sharing Program (PLR). At **LICAV**, we have built a solid trajectory grounded in innovation, quality, and commitment to excellence. Our mission is to provide solutions to our customers through manufacturing products and services. Here, you will find an environment rooted in lean manufacturing principles, continuous learning, collaborative work, and recognition. **Grow with us!** We are seeking professionals eager to grow alongside us, contributing through their competencies and dedication. If you identify with our story, join our team. The next step toward success in your career could be right here.