Service Provider Network Supervisor (Tracking and Telemetry)

Description

Job Summary: Supervises field technical teams and service providers, ensuring operational efficiency, quality, and network development, while also providing advanced technical support. Key Highlights: 1. External operations with client and technical team visits 2. Focus on operational efficiency and cost reduction 3. Development and training of the service provider network About Maxtrack With over 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We uphold our innovative DNA since our founding in 1999, daily challenging ourselves to redefine our own limits and deliver an increasingly comprehensive, fast, and accurate solution to the market. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. About the Opportunity We have an opening for a **Service Provider Network Supervisor (Interior of São Paulo)** to join our teams! Have you ever imagined working on Latin America’s most complete and innovative end-to-end Internet of Things (IoT) platform? **Location:** Interior of São Paulo – SP **Working Hours:** 8:30 AM to 5:30 PM, Monday to Friday Job Responsibilities * Conduct external operations with periodic visits to clients and STAs. * Supervise field technical teams (installation and maintenance) – 24/7 operation. * Audit service providers, evaluating infrastructure, quality, and service capacity. * Monitor technician routes, assessing technical quality and professional conduct. * Conduct inventory audits at STAs, ensuring control and prevention of discrepancies. * Ensure operational efficiency, avoiding rework and recurrence. * Plan and reallocate the technical network according to demand. * Monitor KPIs and act to reduce costs. * Deliver technical training and develop the service provider network. * Provide advanced technical support in critical situations. Requirements * Technical or higher education in fields such as Electronics, Mechatronics, Engineering, Automotive Electrical Engineering, or related areas (preferred). * High School Diploma / Technical Course / Mechanics and Automotive Electrical Engineering. * Prior experience in telemetry, tracking, or related technical fields. * Knowledge of mobile networks (GPRS/3G/4G), embedded systems, sensors, and M2M/IoT communication. * Ability to read and interpret electrical schematics and technical diagrams.