Customer Retention & Development Manager (CRDM)

Description

**Company Description** We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service\-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350\+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. **We love to promote from within** \- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs \- they're chances to grow, do what you love and build a career with us! **Job Description** Responsible for monitoring and controlling export processes, ensuring operational efficiency, effective communication with clients, and adherence to deadlines and legal requirements **Key Responsibilities** * Receive, analyze, and register new export processes in the system, creating references for operational flow control and tracking; * Verify and validate export documentation (Invoice, Packing List, DU\-E, LPCO, certificates, etc.), identifying potential discrepancies when necessary; * Register, monitor, and track the DU\-E in the Siscomex Single Portal, ensuring correct parameterization and customs clearance; * Monitor export processes as well as bookings, ensuring compliance with established deadlines and timelines; * Prepare payment requests for billing according to internal procedures. * Conduct active follow\-up with clients, keeping them informed about process status, deadlines, risks, and pending items; * Accurately and promptly update process statuses in the corporate system, ensuring traceability and data reliability; * Prepare requests for yard transfer and/or rollover at terminals; * Handle processes subject to government agency approval (MAPA, ANVISA, Brazilian Army, INMETRO, etc.), ensuring full compliance with regulatory requirements (preferred); * Knowledge of Origin Certificate issuance (preferred); * Knowledge of Origin Declaration issuance (preferred). **Qualifications** **Required** * Proficiency in Microsoft Office Suite, especially Excel; * Strong verbal and written communication skills; * Organizational skills, proactivity, and attention to detail; * Ability to work effectively in a team; * Problem-solving focus; * Experience or familiarity with the Siscomex Single Portal system. **Desirable** * Continuing education courses in International Trade; * Knowledge of special customs regimes and tax benefits; * Experience or familiarity with ELLAS (Gerexp), OSGT, eComex systems, and terminal portals; * Prior experience in export, import, or customer service operations within International Trade. **Behavioral Competencies** * Assertive and interpersonal communication; * Priority management and organization; * Resilience and adaptability. **Additional Information** **Additional Information** * Health insurance: medical and dental coverage; * Meal and food allowance (VR and VA); * Life insurance; * Employee stock purchase plan; * Personal development and training program.