Job Summary: The professional will be responsible for identifying and resolving complex customer and machine issues, providing technical support, training, and performing maintenance on packaging equipment. Key Highlights: 1. Identify and resolve complex customer and machine issues 2. Provide technical support and training to Signode technicians 3. Troubleshoot and repair advanced-level PLC problems **Company Description** **Our Company** With over USD 2 billion in revenue, more than 80 manufacturing facilities across 6 continents, and over 7,000 employees worldwide, Signode is one of the world’s leading manufacturers of a broad range of consumables, tools, software, and equipment for transport packaging—optimizing end-of-line packaging operations and protecting products during transit. Signode unifies this extensive product portfolio under hundreds of recognized brands, delivering comprehensive transport packaging solutions to its customers. We manufacture strapping tapes, stretch packaging, and protective packaging. We also produce packaging tools and equipment used to apply these materials. These industrial packaging products are used to package, group, unitize, protect, and secure goods during storage and transportation. Our company is a pioneer in the industrial packaging sector, with a long history of customer-focused innovations in materials, processes, and automation technologies that have revolutionized the industry. Headquartered in Tampa, Florida, we proudly operate as the Transport Packaging Division of Crown Holdings, Inc. We are excited to serve the market as Signode and to share the portfolio of products, services, and capabilities that make us the world’s leading provider of end-of-line packaging solutions. **Job Description** **Responsibilities for this position:** * Identify complex issues related to customers and/or machines, review relevant information to develop and evaluate options, and implement effective and strategic solutions, * Assess and analyze conversions and retrofit requirements, * Provide technical support and training to Signode technicians, * Read and interpret complex drawings, wiring diagrams, and schematics as needed for installation, commissioning, training, repair, conversions, and retrofits of customer equipment, * Independently schedule service calls, diagnose and resolve equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions, disassemble units, and replace defective parts, * Perform adjustments and test proper operation on most assigned equipment, * Proactively coordinate pre-installation meetings with customers to review installation procedures and responsibilities of both the company and the customer, inspect sites for product compatibility, and install, adjust, and test equipment, * Proactively report and monitor potentially unsafe conditions and suggest effective solutions, * Maintain effective customer relationships through diplomatic explanations regarding product failures, nature of the problem, and recommended corrective actions, * Communicate essential information in a timely manner to key stakeholders, such as customers, management, and engineering, * Troubleshoot and repair advanced-level PLC problems, * Design and conduct training programs for repair and/or preventive maintenance. Audience includes customer service representatives and company personnel, * Prepare comprehensive technical research on redesign leads, * Collaborate with inventory managers to assist in maintaining appropriate stock and specific part levels relevant to your assigned territory, * Identify conversion and retrofit opportunities and notify appropriate parties to support quotation proposals, * Recommend to customers the need to maintain spare parts inventory to ensure continuity of their operations, * Effective operational excellence (service technician reliability reports/administrative tasks). **Qualifications** **Education:** Bachelor’s degree in engineering (mechatronics/electrical/automation) **Experience:** 8 years of transferable experience. Experience in equipment/machinery maintenance. **Advanced English** **Knowledge:** Electrical, mechanical, PLC, and HMI. **Skills:** Microsoft Office (Word, Excel, Outlook, etc.) **Desirable:** Vocational training (electrical, mechanical, or automation courses — SENAI or similar institutions). **Additional Information** All your information will be kept confidential in accordance with the General Data Protection Law **(LGPD — Law No. 13,709/2018)**. Accommodation Statement: To perform this role successfully, the individual must be able to carry out each essential task satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job effectively. Signode is committed to providing equal opportunity to all qualified candidates. If you require any assistance in applying for this position, please contact us via email at **mmontanhez@signode.com**. The company has reviewed this job description to ensure inclusion of essential functions and core tasks. Its purpose is to provide guidance on job expectations. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and capabilities. Additional functions and requirements may be assigned by managers as deemed appropriate. This document does not constitute an employment contract, and the company reserves the right to modify this job description and/or assign tasks to the employee as it deems appropriate.
João Silva
Indeed · HR
João Silva
Indeed · HR
