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Job Summary: Customer service professional focused on humanization, negotiation, and information management, ensuring service quality and data security. Key Highlights: 1. Humanized and high-quality customer service 2. Development of negotiation and persuasion skills 3. Commitment to confidentiality and security of information Description: * Completed high school; * Strong interpersonal skills; * Good communication skills; * Ability to negotiate and persuade; * Prior experience in public-facing customer service is desirable. * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health insurance providers according to each provider's established policy; * Deliver customer service considering all necessary information for test execution, while adhering to the company's defined process; * Negotiate with customers regarding fees and payment methods (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Ensure confidentiality and security of information, complying with information security and data protection policies and regulations. 2511080202181857313
