Job Summary: Manage IT infrastructure, lead teams, implement innovations, and ensure technological continuity and evolution aligned with business objectives. Key Highlights: 1. Technical team leadership and professional development 2. Strategic management of IT infrastructure across multiple locations 3. Innovation and continuous improvement in technology environments Ensure efficient management of the company's IT infrastructure, guaranteeing continuity, availability, and technological evolution of environments through technical team leadership, operational governance, and implementation of innovation initiatives that contribute to continuous service improvement and alignment of technology with business needs. **Responsibilities and Duties** **Operational and Technical Management** * Manage the client's IT infrastructure operations, ensuring stability, availability, and performance of technology environments. * Coordinate activities related to servers, networks, storage, security, virtualization, and other infrastructure components. * Ensure compliance with SLAs and operational indicators defined in the contract. * Handle critical incident management, recurring problem resolution, and significant infrastructure changes. * Support planning and execution of technological evolution projects. **Team Management** * Lead and develop the technical team assigned to the client, promoting high performance and engagement. * Assign tasks, monitor results, and foster the team's technical upskilling. * Conduct periodic feedback sessions, performance management, and productivity tracking. **Multi-location Management** * Coordinate infrastructure operations across units in Campinas, Mato Grosso, and Mato Grosso do Sul. * Conduct periodic technical visits to branches for operational alignment and local team follow-up. * Ensure process standardization and service quality consistency across units. **Governance and Client Relationship** * Serve as the client’s primary technology contact for infrastructure-related matters. * Participate in executive and operational meetings with client stakeholders. * Prepare and present managerial reports on performance, availability, and environment improvements. * Ensure adherence to best practices in IT service management (e.g., ITIL or similar frameworks). **Innovation and Continuous Improvement** * Identify opportunities for infrastructure automation, modernization, and optimization. * Propose technological solutions that enhance operational efficiency and reduce risks. * Lead continuous improvement and technological transformation initiatives within the client’s environment. **Requirements and Qualifications** **Education:** Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or related fields. Postgraduate degree or MBA in IT Management, IT Governance, or related areas (preferred). **Certifications:** Certifications in ICT service management, such as ITIL 4 or higher or ISO 20000, will be considered a strong advantage. **Experience:** Solid senior-level experience in IT infrastructure management. Proven experience leading technical teams. Experience managing complex, distributed corporate environments. Experience managing IT services and contracts with corporate clients. **Additional Information** **Our Benefits:** Hapvida, Bradesco, or Unimed health insurance (applicable per region); Hapvida Odonto or Bradesco Dental dental insurance; Meal allowance or food voucher; Life insurance fully covered by Lanlink; Transportation allowance; TotalPass; Auster; Pharmacy discount program; University partnership program; Corporate Education Platform; Welcome-to-the-world baby kit; Moodar platform. Great to have you visiting us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the intention of impacting lives and serving as a safe harbor for innovation. Our workplaces are shaped by our employees, who wear their commitment proudly and build joyful, collaborative work environments every day. We believe trust is the foundation of our relationships—with our people and our clients—and that it is nurtured through practices such as: hiring and welcoming, inspiring, communicating, listening, thanking, developing, caring, celebrating, and sharing. We are many; we are diverse; \#weareLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PREFERRED FOR PWD CANDIDATES!**
João Silva
Indeed · HR
João Silva
Indeed · HR
