WHATSAPP ADMINISTRATIVE OPERATOR

Description

Job Summary: The Diagmed Group is seeking a professional to provide customer service via WhatsApp, focused on delivering humane and efficient support regarding medical tests and appointments. Key Highlights: 1. Friendly and efficient customer service via WhatsApp 2. Ensure humane and respectful customer service 3. Assist patients with inquiries and appointment scheduling The Diagmed Group has built its history through pioneering spirit and perseverance. With 30 years of market presence, we consistently invest in state-of-the-art technology and a highly skilled team of professionals, recognized for meeting the individual needs of each patient through unique and humane service. Throughout our journey, we have expanded our portfolio of medical tests and deliver precise diagnoses across five cities in the interior of São Paulo: Campinas, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. Our specialty is diagnostic medicine, and our purpose is to respect and care for lives. **Responsibilities and Duties** * Provide friendly and efficient patient service via WhatsApp; * Respond to questions about the clinic's offered tests, including preparation requirements and duration; * Inform patients about accepted health insurance plans and available payment methods; * Schedule, reschedule, and cancel tests according to patient requests, following clinic guidelines; * Ensure accurate entry and updating of information in the clinic’s system; * Maintain humane and respectful service, ensuring a positive experience for patients. **Requirements and Qualifications** * Completed high school education; * Prior customer service experience is a plus; * Strong written communication and text comprehension skills; * Ability to handle multiple simultaneous conversations; * Proficient typing skills; * Organizational skills and attention to detail; * Proactivity and empathy in public service; * Prompt responsiveness to requests. **Additional Information** **Benefits:** Meal voucher, Food allowance, Medical assistance, Dental assistance, and Total Pass. **Employment Type:** CLT employment contract, with on-site work. **Working Hours:** Monday to Friday: 10:00 AM to 7:00 PM Alternate Saturdays: 7:00 AM to 1:00 PM With 30 years of market presence, the **Diagmed Group** has built its history upon pioneering spirit and perseverance. From the outset, we have invested in cutting-edge technology and a highly qualified team of professionals, always committed to meeting the individual needs of each patient through unique and humane service. Throughout our journey, we have expanded our portfolio of medical tests and deliver precise diagnoses across five cities in the interior of São Paulo: **Campinas**, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. In our continuous pursuit of innovation, we have expanded our services to include laboratory tests. Now, our patients can complete all their exams and store their results history at a single diagnostic center, with the quality and efficiency that have always been the hallmark of **Diagmed**. In 2024, we took another significant step in our growth journey with the opening of a medical specialties clinic at Parque Dom Pedro Shopping. Offering over 25 medical specialties, our goal is to provide greater comfort and efficiency for our patients by delivering all necessary care at a single location. Our purpose is simple yet powerful: to respect and care for lives. We continue advancing with this mission, always focused on delivering the best in health and well-being for everyone who trusts the **Diagmed Group**.