Job Summary: We are seeking a professional to provide specialized support to sales departments, identifying bottlenecks and proposing continuous improvements to enhance operational effectiveness. Key Highlights: 1. Providing specialized support to sales departments. 2. Resolving operational issues and monitoring SLAs. 3. Identifying root causes and proposing improvements. At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by a passion for creating disruptive technological solutions, if you constantly seek challenges that expand the boundaries of what is possible, and if you believe putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, submit your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Provide specialized support to sales departments, including Active Telesales, Inbound Telesales, Service-to-Sales, Inside Sales, and Field Sales; * Receive, analyze, and handle backlog cases of uncompleted sales, identify bottlenecks, and drive actions to finalize sales; * Interface with Credit, Anti-Fraud, Logistics, and Operations departments to resolve operational issues; * Register and track all interactions in the system/CRM, ensuring information traceability; * Monitor resolution SLAs according to incident type, ensuring adherence to established deadlines; * Monitor portability processes and keep customers updated on status, timelines, and next steps; * Consolidate and monitor operational KPIs for the team; * Identify root causes of recurring bottlenecks and propose continuous improvement actions to increase operational effectiveness; * Support process optimization and contribute to reducing losses and increasing sales conversion. **Requirements and Qualifications** **Required Qualifications** * Completed high school or currently enrolled in or graduated from a college degree in Administration, Commercial Management, Business Processes, or related fields; * Proficiency in Microsoft Office, especially Excel, Outlook, Word, and Intermediate PowerPoint; * Experience handling issues related to credit, anti-fraud, logistics, portability, and order tracking; * Experience monitoring SLAs, analyzing operational KPIs, and managing demand. **Desired Qualifications** * Ability to prepare management reports, schedules, and updates. **Additional Information** Want to explore all our open positions? Visit our page: Hitss \- Join Our Team https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity, and racial/ethnic equity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!
João Silva
Indeed · HR
João Silva
Indeed · HR
