TECHNICAL SUPPORT ANALYST (Vena App)

Description

Job Summary: Technical Support Analyst responsible for supporting clients using the FOPAG system, assisting with HR routines and clarifying questions about labor calculations. Key Highlights: 1. Providing operational technical support for the FOPAG system. 2. Guiding clients and resolving questions regarding payroll, vacations, and terminations. 3. Assisting clients in using system functionalities. The company is seeking a Technical Support Analyst in Monte Mor. **Responsibilities:** Provide operational technical support to clients using the FOPAG system. Assist clients in executing HR routines and processes within the system. Identify, analyze, and guide resolution of questions related to payroll, vacation, termination, and labor charge calculations. Provide client support via phone, e\-mail, and WhatsApp, ensuring clear guidance and high service quality. Log support interactions and track requests until resolution. Support clients in correctly using system functionalities. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some activities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Dental Insurance * Health Insurance * Gympass **Additional Information:** * Employment Type: Hybrid \- Hybrid work modality. * Candidates from Elias Fausto, Hortolândia, Sumaré, or Nova Odessa are also eligible for this position. * Duration: Full\-time * Working Hours: Monday to Friday.