Technical Support Technician

Description

Job Summary: Braga Soluções em TI is seeking a Junior Technical Support Technician to provide user support and resolve incidents, with emphasis on computer maintenance and Microsoft tool support. Key Highlights: 1. On-site client assignment for technical support. 2. Focus on Active Directory and Microsoft 365. 3. Opportunity for proactive and communicative professionals. **Junior Technical Support Technician \| Braga Soluções em TI** Since 1999, Braga Soluções em TI has delivered customized IT solutions to companies across diverse sectors. We are seeking a **Junior Technical Support Technician** for on-site client assignment, focusing on technical support and user assistance. **Responsibilities:** * Computer formatting and maintenance; * Technical support to users (on-site and remote); * Incident ticket handling and resolution; * Support for basic infrastructure routines; * Creation and management of users in Active Directory; * Support for Microsoft 365 tools; **Requirements:** * Technical or undergraduate degree in IT (in progress or completed); * Knowledge of hardware and computer formatting; * Basic networking knowledge; * Experience in technical support; * Flexible availability (including shift work); **Preferred Qualifications:** * Knowledge of Microsoft 365; * Experience creating users on domain controllers (Active Directory); * Strong communication skills; **Profile:** * Excellent communication and clarity in user interactions; * Ability to handle demanding clients; * Professional demeanor and conciseness; * Proactivity and sense of responsibility; Employment Type: Full-time CLT Salary: R$2\.557,55 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site