Technical Support Intern

Description

Job Summary: We are seeking a technology-passionate professional to join our Technical Support team, providing support and resolving issues related to products and services. Key Highlights: 1. Learning opportunity in a dynamic and welcoming environment. 2. Mentorship and support for professional development. 3. Opportunity for growth within the company. Are you **passionate about technology** and do you love helping people solve their problems? We are looking for a talented professional to join our **Technical Support** team. If you are communicative, patient, and possess solid technical knowledge, this is your chance! **Your responsibilities will include:** * Providing technical support via phone or remote access, assisting customers in resolving issues related to products and services. * Diagnosing and resolving technical problems, guiding customers clearly and efficiently. * Logging and tracking support tickets in our system, ensuring all information is properly documented. * Collaborating with other team members to improve processes and ensure customer satisfaction. **Requirements:** * Currently enrolled in an Information Systems program or related field * Basic knowledge of SQL * Basic computer literacy * Basic Excel skills * Knowledge of databases * Strong interpersonal skills * Clear speech * Residency in Americana or Santa Bárbara d'Oeste. **What we offer:** * Internship stipend \+ transportation allowance totaling R$ 1\.200,00 * Wellhub (Gympass) * Telemedicine \- free consultations * Life insurance * Free parking * Discounts on courses and universities * Learning opportunity in a dynamic and welcoming environment. * Mentorship and support for your professional development. * Opportunity for growth within the company . Join our team!!! Job Type: Internship Compensation: R$1\.200,00 per month Education: * Currently pursuing or having interrupted undergraduate studies (Mandatory) Work Location: On-site