Environment focused on corporate clients and CISCO / Poly / Logitech / Yealink / CRESTRON / QSC equipment **1\. Monitoring and Observation** * Monitor AV and network device dashboards and status in corporate meeting rooms via Teams NOC. * Track performance and availability of CISCO, Poly, Logitech, Yealink and other vendors’ endpoints. * Identify simple alerts or connectivity failures. * Record incidents in the corporate support tool (MOVIDESK/tickets). **2\. Initial Technical Support (Level 1)** * Initiate initial contact with corporate users when required. * Follow procedures and scripts to resolve simple issues. * Collect essential troubleshooting information: logs, screenshots, endpoint IPs, registration parameters, and call status. * Escalate appropriately to Level 2 or engineering when necessary. **3\. System and Tool Operations** * Use monitoring and endpoint management systems for videoconferencing. * Perform basic network checks: ping, latency testing, confirmation of server access. * Operate administration panels for CISCO, Poly, Logitech and Yealink devices under supervision. **4\. Testing and Diagnostic Support** * Participate in validations of: audio quality, video quality, voice capture, camera and microphone performance. * Observe technical tests on corporate equipment under supervision. * Assist with simple adjustments such as: remote equipment reboot, basic synchronization, firmware verification and connectivity checks. **5\. Documentation and Reporting** * Record actions and steps performed during support activities. * Update the knowledge base (procedures, FAQs, recurring cases). * Assist in standardizing operational workflows for corporate AV. **6\. Development and Training** * Attend internal training sessions on: corporate videoconferencing standards, codecs and communication protocols, ITIL best practices for professional support. * Learn the product roadmaps for brands: CISCO (Room Kit, Webex Board, Codec), Poly (Studio, G7500…), Logitech (Rally, Meet Up, Tap…), Yealink (MVC series, A10, A40 and A50). * Progressively develop skills toward more autonomous performance. Requirements: * Interest in supporting and operating corporate environments. * Strong communication skills with executive users and internal departments. * Organizational skills and attention to detail. * Proactive profile. * Currently enrolled in Information Systems, Computer Science, Systems Analysis and Development, or related programs, from the 3rd semester onward, in evening classes. * Availability to intern in person, Monday through Friday, from 09:00 to 16:00. * Residency in Campinas, SP. Benefits * Meal Allowance: R$ 20.50/day (Caju); * Transportation Allowance: R$ 11.40/day (Caju); * Welhub (GymPass); * Conexa (Online Consultations); * PsicologiaViva (Therapy Sessions); * Discounts at institutions such as Open English, Descomplica, ESPM and others; * Flexible working hours; * Short Day (reduced workday on your birthday); * Life Insurance.