Support Analyst - Sumaré

Description

Job Summary: Professional responsible for installing, configuring, and maintaining computers, peripherals, and software, ensuring user support and assistance. Key Highlights: 1. VIP support with personalized service, including audio and video conferencing. 2. Performs hardware and software troubleshooting and resolution. 3. Supports equipment and license procurement processes. In this role, you will be responsible for installing, configuring, and maintaining computers, peripherals, and software, ensuring full equipment functionality and user support within established standards and deadlines. **Responsibilities:** * Install, configure, and maintain computers, peripherals, and software according to company-defined standards. * Perform hardware and software troubleshooting and resolution. * Execute IMAC (Install, Move, Add, Change) activities on IT assets. * Provide VIP support with personalized service, including management of audio and video conferencing technologies. * Install network printers and share devices. * Provide support for Office 365 and corporate systems. * Install and troubleshoot coverage and compliance-related software. * Maintain IT inventory control and coordinate tickets with vendors. * Support equipment and license procurement processes. * Provide support for Mac devices. * Strictly comply with established Service Level Agreements (SLAs). * Support recurring meetings, events, and after-hours activities as needed. * Document incidents, problems, and solutions to update the internal knowledge base. Requirements: * Experience with hardware and software installation and support. * Knowledge of local networks (DHCP, DNS). * Strong communication and user support skills. * Proficiency in Office 365 and collaborative tools. * Experience with on-site support (Hands & Feet). * Ability to follow technical standards and procedures accurately. * Intermediate/advanced English proficiency enabling communication with global teams. **Additional Information:** * Compensation: R$ 3.000,00 CLT. * Benefits: Reduced-cost Medical Assistance, Dental Assistance, Life Insurance, Meal Voucher, and Transportation Voucher. * Schedule: 8:00 AM to 6:00 PM. * Location: Parque das Indústrias neighborhood (Nova Veneza) (Sumaré/SP).