Job Summary: The professional will handle and resolve laptop-related tickets, diagnose operating system failures, and provide support for corporate tools, contributing to security and continuous process improvement. Key Highlights: 1. Technical support for laptops, Windows and Linux systems. 2. Asset management and endpoint security. 3. Root cause identification and continuous improvement. **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people’s lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient—we are more than a team: we are \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** * Handle and resolve laptop-related tickets, ensuring proper logging and traceability of all actions taken. * Diagnose and fix failures in Windows and Linux operating systems. * Provide support for the Microsoft ecosystem and corporate tools related to the user’s work environment. * Perform standardization, configuration, and maintenance of laptops according to the defined baseline. * Support asset management, including equipment control and lifecycle tracking. * Address connectivity and corporate resource access incidents, validating stability after resolution. * Apply endpoint security best practices to reduce operational risks. * Document solutions and maintain an updated knowledge base to minimize recurrence. * Identify root causes and propose continuous improvements for support processes and environments. * Collaborate with internal departments and vendors to escalate and resolve complex requests. **Requirements and Qualifications** * Completed technical course or bachelor’s degree in Computer Science or related fields. * Teamwork and cross-departmental collaboration; clear and concise communication; analytical ability and critical thinking; autonomy and proactivity; organization and management of multiple concurrent tasks. **Additional Information** **Learn about some benefits offered by \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: health and wellness platform, including psychological support Casa da Saúde: medical and dental consultations, plus clinical exams Gympass On-site cafeteria Pharmacy discount Medical Emergencies: health plan partnership enabling home or telephonic care Semi-flexible working hours In-person work Childcare allowance and maternity kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-sharing program (PPR) Good Card: benefit accepted at over 130,000 establishments Life insurance Payroll-deducted loan **Transportation** Transportation voucher or parking **Exclusive Discounts** Parceiro Positivo: website offering discounts on our products *“Nearly all of the world’s leading tech giants were born in garages. Only one was born in a classroom.”* That is how Positivo Tecnologia was founded, taking on the challenge of manufacturing computers in Brazil in 1989. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES—that is our essence. We aim to integrate it into everyone’s daily life, always in its best version: perfectly tailored to each consumer’s unique experience. This is the essence of a company born in a classroom aiming to change worlds—millions of them! **OUR POSITIVE WAY: TECHNOLOGY IN BEING AND DOING** Our dynamic, versatile team respects differences and is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside outstanding professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN \#POSITIME!