SYSTEM SUPPORT ANALYST

Description

Human Resources Consulting is seeking a System Support Analyst in Campinas. Pense Com is a company specialized in digital marketing solutions and strategic consulting. It offers services that help businesses optimize their online presence and achieve their business objectives. **Responsibilities:** Provide user support via chat, email, and telephone, registering and tracking service requests. Identify, analyze, and resolve low- to medium-complexity technical issues related to systems. Guide customers in using system features, performing basic adjustments and necessary configurations. Escalate complex service requests to responsible teams according to technical criteria. Document solutions, recurring errors, and procedures used, contributing to the knowledge base. Support analysis of data flow between systems, APIs, and databases to identify inconsistencies. Participate in alignment meetings and contribute suggestions for improving support services and products. Perform tasks typical of a System Support Analyst role. On-site work in Campinas / SP. Undergraduate degree in progress. Relevant experience required. **Compensation and Benefits:** * Salary: R$ 3,000.00 * Cost-of-living allowance * Meal voucher * Transportation voucher * Health insurance **Additional Information:** * Employment type: Permanent — On-site. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 17:48.