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Job Summary: A technical support professional specialized in electric vehicles, focused on content development, guidance, and diagnosis of EV/HEV systems. Key Highlights: 1. Specialized technical support for electric vehicles 2. Focus on EV/HEV systems and complex diagnostics 3. Development of content and training for dealerships **Job Description:** Specialized Support for Electric Vehicles Develop content and videos to share with dealerships and enhance field solutions. Guide on differences among BEV (Battery Electric Vehicle), PHEV (Plug-in Hybrid Electric Vehicle), and HEV (Hybrid Electric Vehicle) systems. Assist field technicians with complex diagnostic trouble codes related to electric propulsion systems, regenerative braking, and others. Support Over-the-Air (OTA) update processes and resolve software-related performance issues. Interpret vehicle data to diagnose battery health (State of Health - SoH) and range efficiency problems. **Requirements:** Bachelor’s degree in Electrical Engineering, Electronics, Mechatronics, Automotive Engineering, or related fields Experience in automotive systems **EV/HEV Systems Proficiency:** Formal training in Battery Management Systems (BMS), inverters, DC-DC converters, and regenerative systems. **Diagnostic Protocols:** Proven knowledge of CAN bus communication and automotive diagnostic standards (OBD-II). Knowledge of lithium-ion batteries, inverters, and electric motors. Proficiency in using OBD-II scanners and specialized diagnostic software for electric vehicles (e.g., CAN bus analysis). Advanced/Fluent English **Benefits:** * Fuel allowance * Daycare assistance for dependents up to 2 years old * Golden Farma card * Medical plan * Dental plan * Flexible working hours * Maternity kit * 6-month maternity leave and 20-day paternity leave * On-site restaurant offering breakfast, lunch, and dinner * Collective life insurance (Porto Seguro), with no payroll deduction * Meal allowance * Transportation allowance * Wellhub (Gympass)
