Commercial Customer Service Analyst

Description

Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers through various channels, registers customer feedback, and ensures document compliance. Key Highlights: 1. High-quality support to customers and potential customers 2. Efficient and agile communication through multiple channels 3. Systematic registration of customer feedback and document verification WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication across multiple channels. This role involves in-person, virtual (video), digital, and telephone support, as well as back-office activities for requests requiring further analysis and specialized handling. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information about products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The analyst is also responsible for verifying documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School Diploma (Secondary Education) * Discounts at partner universities * VA bonus * Commuter allowance * Wellhub (Gympass) * Childcare assistance * Medical assistance