Description
Job Summary:
Ferreira & Chagas Advogados is seeking a Call Center Supervisor to supervise the collections team, manage performance indicators, and ensure compliance with policies.
Key Highlights:
1. Supervise the collections team and manage performance indicators
2. Ensure compliance with company policies and provide feedback
3. Route calls and focus on 3 products: Commercial, Residential, and Credit Card
**Ferreira \& Chagas Advogados**
Ferreira \& Chagas Advogados is a law firm
Over 30 years in the market
Legal services across diverse areas of law: Labor, Civil, etc.
Branch dedicated to the Call Center: Santos Dumont.
Has signed a contract with Caixa Econômica Federal.
The position is for a Call Center Supervisor for Caixa Econômica Federal.
**Supervisor Responsibilities:**
* Supervise the collections team
* Manage performance indicators
* Achieve targets
* Ensure compliance with company policies
* Provide feedback
* Route calls
* **3 Products:** Commercial, Residential, and Credit Card.
* **Key indicators:** Logged-in time, logged-in PA, talk time.
Minimum Education: Bachelor's Degree
Preferred Qualifications: * Business Administration, Bachelor's Degree
* Meal Allowance
* Transportation Allowance
* Medical Insurance
* Dental Insurance
* Life Insurance