REGULATORY ASSISTANT

Description

Job Summary: Professional responsible for providing operational support to consumer protection and regulatory agencies, identifying process failures in sales and customer service, and proposing improvements. Key Highlights: 1. Operational support and interface with internal departments 2. Focus on identifying failures and proposing improvements 3. Experience in handling high-stakes customer relationships ### **Responsibilities** Execute activities related to operational systems and procedures; interface with internal departments to ensure proper handling of requests from sales channels, customer service channels, consumer protection agencies, and regulatory bodies. Contribute to meeting the department's SLAs (Service Level Agreements). Identify failures in operational sales and customer service processes and propose improvement actions. Know and comply with the Information Security Policy, Algar Group Code of Conduct, and other corporate guidelines. Safeguard the confidentiality and privacy of individual users, access passwords, or internal identification codes. ### **Education** Currently pursuing a bachelor's degree ### **Additional Requirements** Experience in customer relationship management, particularly with high-stakes customers ### **Behavioral Competencies** Culture and Values|Customer Focus|Negotiation|Teamwork|Communication|Results Orientation ### **Technical Competencies** \- Proficiency in computer tools \- Windows environment (user level). Electronic documents, charts, presentations\- Advanced knowledge of technical issues and internal procedures.\- Prior experience/direct involvement in regulatory customer service is desirable.\- Knowledge of Algar Telecom products and services.\- Prior experience/direct involvement in technical sales/customer service is desirable.\- Familiarity with ANATEL regulations and the Consumer Protection Code ### **Required Experience** Experience executing and monitoring operational systems and procedures, preferably in Sales and Customer Service areas. Experience interfacing with internal departments, collaborating to ensure proper handling of requests from: Sales Channels Customer Service Channels Consumer Protection Agencies Regulatory Agencies ### **Position Overview** Ensure operational support to consumer protection agencies, judicial proceedings, and regulatory bodies, in accordance with company norms, policies, guidelines, work instructions, and commercial procedures. ### **Benefits** Transportation Allowance: Yes, Meal Voucher: Yes, Food Allowance: Yes, Medical Assistance: Yes, Dental Assistance: Yes, Life Insurance: Yes, Other Benefits: Dr Mais Saúde, Gympass, PsicologiaViva, among others ### **Working Hours:** Mon–Fri 08:00–17:30 (90-min lunch break) \| 200 hours/month ### **Prerequisites** Reside in Uberlândia