ADMINISTRATIVE ASSISTANT

Description

Job Summary: Professional for operational support to digital sales, handling inconsistency resolution and order processing, with strong internal interaction and direct customer engagement. Key Highlights: 1. Essential role in operational support and correction of digital sales. 2. Focus on organization, proactivity, and customer communication. 3. Opportunity within a back-office team with direct customer contact. ### **Responsibilities** Handle sales with inconsistencies or failures in the purchase flow via website and full-digital bot. Identify, record, and report systemic errors to the Architecture/IT team. Contact customers via WhatsApp to request additional information required to complete sales. Monitor order implementation and the status of internalized sales. Update and maintain control and tracking spreadsheets for requests. Ensure adherence to deadlines and maintain sales process quality. Support the team in administrative routines related to commercial back-office operations. ### **Education** Completed high school / ### **Behavioral Competencies** Organization and attention to detail. Proactivity in problem resolution. Strong interpersonal communication and customer orientation. Teamwork and collaboration. Sense of responsibility and commitment to deadlines. Resilience to handle operational demands and repetitive processes ### **Technical Competencies** Clear and concise written communication for WhatsApp interactions (both reactive and proactive) and internal documentation. Analytical ability to identify workflow errors and systemic inconsistencies. ### **Required Experience** Knowledge of sales and commercial back-office processes. Familiarity with sales systems, CRM, and digital tools. Basic Excel or spreadsheet knowledge (data control, tracking, and recording). ### **Position Overview** Professional responsible for operational support to sales conducted through digital channels (website and full-digital bot), handling orders with workflow errors, ensuring inconsistency correction and sales completion. Will work within a three-member back-office team, with strong interaction across internal departments and direct customer contact. ### **Benefits** Transportation Allowance: Yes, Meal Voucher: Yes, Food Allowance: Yes, Medical Assistance: Yes, Dental Assistance: Yes, Life Insurance: Yes, Other Benefits: Dr Mais Saúde, Gympass, PsicologiaViva, among others ### **Working Hours:** Mon–Fri 08:00–18:00 (120-min lunch break) \| 200 hrs/month ### **Prerequisites** Reside in Uberlândia