Monitoring Operator

Description

As a **Monitoring Operator at Montreal**, you will join one of Brazil's leading technology companies. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, visionary individuals committed themselves to technology and its power to transform the world. That was only the beginning of a trajectory that has made us a solid market reference and one of the best companies to work for. **Responsibilities and duties** * Monitoring of Data Centers, physical and virtual servers using tools such as Zabbix, Nagios, and Minutrade; * Opening and tracking tickets in proprietary tools (GLPI); * Contacting carriers, suppliers, and customers according to defined procedures; * Providing basic-level user support; * Executing operational checklists and monitoring routines; * Providing support and communication via e\-mail, phone, and WhatsApp; * Recording, tracking, and closing incidents; * Knowledge of monitoring tools such as Datadog. **Requirements and qualifications** * Knowledge of IT Support; * Experience in user support; * Proficiency in Microsoft Office Suite; * Familiarity with Active Directory; * Experience or familiarity with ITSM systems; * Strong communication skills, organizational ability, and sense of urgency; * Committed, responsible, and proactive profile, focused on routine execution and service quality; * Availability to cover vacations and schedule adjustments; * Availability to work rotating shifts, including night shifts, as required by operational needs. **Additional information** * Health insurance; * Dental insurance; * Life insurance; * Transportation allowance; * Meal or food allowance; * 12x36 work schedule; * Wellhub (Gympass). In continuous development, we foster a collaborative, respectful, and accessible environment. **We invest in talent development** and in implementing practices that optimize and connect diverse technological and innovative aspects.