Description
Job Summary:
Coordinate the customer service team, promoting alignment, engagement, and development; monitor performance indicators and ensure quality.
Key Highlights:
1. Coordinate the customer service team and promote development
2. Monitor performance indicators and ensure quality
3. Propose continuous improvements to customer service processes
Belo Horizonte / MG
##### **Description**
Coordinate the customer service team, promoting alignment, engagement, and development; monitor performance indicators; ensure compliance with workflows, protocols, and quality standards in customer service; handle critical requests and support the team in sensitive situations; propose continuous improvements to customer service processes, aiming for efficiency and humanization; interface with clinical and administrative departments to ensure operational integration, among other routine responsibilities.
##### **Requirements**
* Completed bachelor's degree / Experience in the healthcare sector with supervision or coordination of clinics and call centers.
##### **Benefits**
* Transportation allowance or fuel subsidy
* Meal voucher
* Health insurance
* Dental insurance
* Job posting date: 27/04/2026