Customer Service Agent

**Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break **Level:** Operation
- Support cooperative members
- Sell products
- Update knowledge on services

Job Summary: Customer support and problem resolution, including field vibration measurements and preparation of technical reports analyzing vibration in rotating equipment. Key Highlights: 1. Commitment to technological solutions that deliver real value to customers 2. Continuous focus on delivering superior results with maximum efficiency 3. Encouragement of employee development and well-being **Mission:** Provide innovative and sustainable technological solutions to optimize industrial performance, ensuring efficiency, reliability, and the best cost\-benefit ratio for our customers. **Vision:** Become a global benchmark for innovation and excellence in industrial asset management, driving continuous development and evolution of our customers, professionals, and partners. **Values:** **Sustained Innovation:** Continuous commitment to technological solutions that deliver real value to our customers. **Performance Excellence:** Continuous focus on delivering superior results with maximum efficiency and reliability. **Integrity and Transparency:** Relationships built on trust, ethics, and clarity in interactions with customers and partners. **Human Value:** We encourage employee development and well-being, fostering an environment of continuous growth. **Customer Focus:** Our purpose is to ensure the best cost\-benefit ratio and solutions that anticipate our customers' needs. **Development and Collaboration:** We believe in the power of people to drive innovation and performance. We invest in the continuous growth of our professionals, promoting a learning, collaborative, and respectful environment where everyone can achieve their full potential. **Position:** Junior Predictive Maintenance Analyst \- Belo Horizonte / Minas Gerais \- The candidate must have flexibility and availability for travel within the metropolitan region and nationwide. This requirement is mandatory! **Position: Junior Predictive Maintenance Analyst \- Location: Belo Horizonte / MG.** **Responsibilities:** Customer support and problem resolution. Performing field-based vibrational data measurements according to predefined routes. Preparing technical reports on vibration analysis of rotating equipment. Strong knowledge of SKF vibration analysis software. Performing sensory inspections and preparing technical reports. Executing laser alignment of shafts and pulleys. Electrical/mechanical thermography. Organizing databases to refine vibration analysis. Collaborating with engineering departments. **Requirements:** Education: Technical degree in Mechanical Engineering, Electromechanical Engineering, or related fields. Knowledge of predictive maintenance, especially vibration analysis, laser shaft alignment, field dynamic balancing, and thermography. Preparation of technical reports and data analysis. Communication skills and ability to work in teams. Microsoft Office suite. **Advantages:** Training courses in vibration analysis, laser alignment, and thermography. Basic English for reading technical manuals. Interest in customer service and problem-solving. **Salary:** To be discussed. **Benefits:** Disclosed during the selection process. **Workplace:** Office at Castelo and client sites. **Working Hours:** Client-defined schedule \- Administrative hours. **Availability for travel within the metropolitan region and nationwide.** Minimum Education Level: Technical Course Desired Education:* Mechanical Engineering, Technical Course * Mechanical/Mechatronic Engineering, Higher Education Willingness to travel * Life insurance * Health insurance * Meal allowance * Dental insurance * Pharmacy health benefits

João Silva
Indeed · HR